Shift Supervisor

Job Description

Job Description

JOB OVERVIEW

The shift supervisor plays a prominent and visible role, necessitating a mature demeanor and thoughtful approach to problem-solving, communication, and follow-up. They are tasked with championing the environment and upholding the performance standards set by the director of operations, ensuring objectives are met even in their absence. The shift supervisor provides direction, guidance, and training to shelter staff in collaboration with the director of operations.

The shift supervisor is responsible for leading and overseeing operational, security, and maintenance personnel. They will also conduct training for new staff and ensure compliance with operational policies and procedures. Overtime shifts may be necessary.

EXPECTATIONS OF ALL EMPLOYEES

The employee is expected to demonstrate unwavering commitment to upholding Midway Living’s policies and procedures, serving as a model of compliance both within and beyond the organization. They embody the values and standards of Midway Living, acting as a role model for colleagues. With a diligent approach to workload management, tasks are completed promptly and efficiently. Attendance and dependability are exemplary, as the employee consistently reports to work on time and rarely misses work, ensuing assignments are carried out with timeliness, accuracy, and thoroughness. Effective communication, both verbal and written, is a hallmark of their interactions with superiors, colleagues, and external parties. Building and nurturing relationships is a priority, as the individual fosters productive collaborations with superiors, and colleagues, always maintaining professionalism and constructive engagement.

ESSENTIAL JOB FUNCTIONS

• Demonstrate courtesy and professionalism when assisting clients, staff, or other officials.
• Ensure the safety of all residents and staff members.
• Assist the Director in creating work schedules and assignments for staff.
• Conduct regular rounds to ensure staff are present in their designated areas.
• Compile and submit shift reports via logbook and Midway Living portal throughout shift.
• Act as a liaison with external agencies and attend relevant meetings as required.
• Record the entry and exit of all residents, staff, and visitors; complete census forms; and ensure all events are logged in the logbook and Midway Living portal.
• Maintain accurate and up-to-date daily census records, ensuring CARES is updated daily and nightly rosters are submitted.
• Enforce curfew regulations and implement all necessary programmatic requirements as outlined by the program director and DHS.
• Monitor recreational rooms, laundry facilities, and cafeteria to ensure residents adhere to schedules.
• Ensure the security of the facility by overseeing the surveillance system.
• Ensure thorough, complete, and timely incident reporting in the absence of the director.
• Document and respond to incidents, client issues, and complaints, including implementing crisis intervention procedures.
• Assist with intake processes for new and returning clients, submitting them for approval as required.
• Create shift reports at the conclusion of each shift.
• Maintain records of safety, fire, and building inspections.
• Ensure all fire and safety equipment is always functional through regular monitoring.
• Supervise staff and assign tasks as needed to maintain operations.
• Support the shelter program director in developing and implementing new unit procedures.
• Assist staff in making appropriate referrals and resolving conflicts between residents and staff.
• Regularly update progress on the Midway Living portal.
• Assume duties of Residential Aides when necessary.
• Fulfill other duties aligned with the scope and responsibilities of the position.

EDUCATION & EXPERIENCE

• A minimum of two years of experience working with homeless families and/or residential services
• High School Diploma or equivalent
• Valid F02
• Valid F80 [ required within 90 days of hire ]
• Ability to effectively interact with facility staff and clients

QUALIFICATIONS & PREFERRED SKILLS

• Professionalism
• Fluency in both English and Spanish is preferred
• Proficient attention to detail
• Proficient in respectful and effective communication 
• Interpersonal skills
• Leadership and administrative skills
• Proficiency in time management
• Ability to work independently, as well as collaboratively with a team
• Proficient in organizing information
• Proficient in Microsoft Office Suite with ability to adapt to software applications
• Knowledge of food/cafeteria service
• Food Handlers [preferred, dependent on worksite

Physical & Environmental Requirements

• Ability to lift, push, and carry up to 50 lbs., as needed.
• Ability to stand, walk, bend, and kneel for extended periods.
• Capability to climb stairs and ladders as needed for tasks.
• Dexterity to operate cleaning equipment [e.g. brooms, mops, vacuums, etc.]
• Capacity to work with PPEs when necessary.
• Capable of working in various positions [e.g., reaching overhead, working in tight spaces]. 
• Capability of working in areas with possible exposure to various weather conditions [if required to work outdoors].
• Ability to work in high-traffic areas with frequent interaction with staff, residents, and visitors.
• Capacity to work in busy areas that may be noisy from residents, equipment, alarms, or facility operations.
• Ability to work in fast-paced and physically demanding work setting.
• Perform other related tasks as assigned.

JOB DESCRIPTION REVIEW

I have read and understand this job description and its requirements. I understand that I am expected to complete all duties as assigned, and that job functions may change from time to time, with or without prior notice. I attest that I am able to perform the essential duties of this position with or without accommodation and understand that it is my responsibility to inform my supervisor and department heads at any time that I am unable to fulfill these obligations. I further understand that I will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to instruct and assign duties as a representative of Midway Living.