Customer Service Representative
Full-time
Miracom Hive
Job Title: Customer Service Representative
Location: Orlando, FL
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary
We are looking for a friendly and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Ideal candidates are excellent communicators, problem-solvers, and enjoy helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
- Provide accurate information about products, services, and policies
- Handle customer complaints and resolve issues efficiently and empathetically
- Maintain customer records by updating account information
- Process orders, forms, applications, and requests
- Collaborate with other departments to solve customer issues
- Follow up with customers to ensure satisfaction and issue resolution
- Meet personal and team performance goals and service quality standards
Qualifications
- High school diploma or equivalent (associate degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with computers and CRM systems
- Ability to remain calm and professional in stressful situations
Vacancy posted 5 days ago
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