Customer Service Representative

Job Description

Job Description

Salary: $18.00 $20.00 an hour | Job Type: Full-time | Location: Troutdale, OR

Who are we?

We are dedicated to being the most sought after service provider in the Portland Metro area. Our vision is to set the industry standard and be the trendsetter, inspiring competitors to reach for our level of excellence.

Our success is intertwined with yours, as we believe in mutual financial growth. We are committed to equipping, empowering, and supporting our team members to achieve the highest standards of service and professionalism. By investing in our employees, we are investing in the success of our company.

At Apollo Plumbing, Heating & Air Conditioning, our goal is not only to provide exceptional services but also to improve the quality of life for both our employees and customers. We strive to create a positive impact on everyone we interact with, ensuring that both our team members and clients experience the highest level of satisfaction and well-being.

Family-owned and operated, Apollo has served the Portland and Vancouver metro areas for over 35 years.

We are looking for a full-time Customer Service Rep (CSR) for our Troutdale call center. This is a great opportunity for an experienced CSR with excellent customer service skills. Your primary responsibility will be to schedule home services while providing exceptional customer service. Daily, you must interact with customers, relay all necessary job information to the field techs, and assist in resolving customer service issues. DUTIES: Answering multiple incoming phone lines. Extensive customer interaction. Schedule service calls via specialized dispatching program. Monitoring email and vendor portals for work orders. Heavy data entry. REQUIREMENTS: Call center experience preferred but not required. Customer service experience a must. Excellent communication skills, both written and verbal. Must type at least 50 WPM, 10 key helpful. Previous office experience. Superior phone and customer service skills. Ability to multi-task and work under stressful conditions. Knowledge of the Portland and Vancouver metro areas is a plus. Works well with others! BENEFITS: PTO / Sick pay, 401k matching program, Paid Holidays, Employer paid health / dental, Paid day off on your birthday! We are a 24/7 service company. After a training period, shift will vary (from 7am to 5pm). Qualifications: Office experience: 1 year (Required), Customer service: 1 year (Required), Call center: 1 year (Required) Schedule: 8 hour shift, Monday to Friday, Weekend availability

refk1

refw2641k1