Pool Supervisor

Overview Four Seasons Hotel Miami is looking for Pool Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Location Poolside paradise meets city sleek under the Miami sun. Located above Brickell Avenue, our rooftop setting offers al fresco dining and a scenic environment for guests and residents. The Opportunity This individual takes ownership and responsibility of their department, challenging those around them to provide the best possible level of service and attention. Al fresco food and beverage enjoyment combines delightfully with a scenic Miami rooftop atmosphere to provide an unparalleled experience for guests and residents alike. Responsibilities Supervise the day-to-day operations of the pool deck. Direct attendants, servers, and bartenders as necessary and assist guests and residents. Ensure all staff adhere to Four Seasons standards of service for pool service and food and beverage service. Assist managing inventory, scheduling, and meal breaks for staff. Review daily arrivals to ensure proper handling of VIP guests, residents, return guests, groups, etc. Supervise the consistency of quality and efficiency of food and beverage service. Maintain the Poolside as a safe environment and in accordance with all health department regulations. Assist other departments as required in resolving problems. Handle guest complaints and concerns and act where needed. Preferred Qualifications and Skills 1-2 years supervisory experience in a food and beverage related role. Ability to work inside and outside while servicing the Pool area; subject to all weather conditions including sun, wind, and rain. Continuous standing for up to 8 hours a day and ability to lift up to 50 lbs. A sincere willingness to provide service to residents, guests, and peers. Good organizational skills with the ability to work with teams across the hotel. Ability to function well under pressure, set priorities, and adjust to changing conditions. High work ethic and a sense of responsibility for the role. Preferred experience in a luxury hotel or resort. Flexible schedule: able to work weekdays, weekends, and holidays shifts. Ability to multi-task in a high-volume and demanding environment. Requires reading, writing and oral proficiency in English. Benefits Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan). Energizing employee culture, comprehensive learning and development programs, inclusive events, exclusive discounts and travel programs. Four Seasons equitable and inclusive employer practices; Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Equal Opportunity Four Seasons is an Equal Opportunity, Affirmative Action employer. To access the EEOC information poster please visit the official EEOC site. #J-18808-Ljbffr Four Seasons Hotels Ltd