Call Center

Call Center Specialist Oklahoma City, OK

Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.

Why You'll Love Working With Us

• Quick & Easy Application - Apply anytime, anywhere with our enHANce app.
• Referral Rewards - Receive referral bonuses for eligible candidates you refer. ($200 referrer / $100 referee- Payable after 200 hours of work)
• Personalized Support - Work with a dedicated recruiter committed to your success.
• Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

• Monday- Friday
• 8.00am - 4.30pm

Call Center Specialist Duties & Responsibilities:

• The Call Center Specialist is responsible for placing a high volume of outbound calls, as well as taking inbound calls, ensuring member satisfaction through effective communication, timely resolution of inquiries, and accurate documentation. The role includes maintaining compliance with HIPAA and other relevant regulations, as well as supporting various administrative tasks as assigned.
• Placing a high volume of outbound phone calls to Medicare members with upcoming plan changes.
• Ensure all calls are tracked appropriately using the call center tracking application with accurate reporting of agent states in real-time.
• Adhere to HIPAA regulations to protect the privacy and confidentiality of member information, completing all required compliance training.
• Provide efficient and knowledgeable responses to member inquiries, ensuring calls are resolved effectively and documented appropriately.
• Adhere to designated work schedules and break times to ensure optimal coverage and service delivery.
• Prepare and manage workflow referrals, ensuring timely follow-up and resolution of issues.
• Support additional tasks and projects as required, demonstrating flexibility and teamwork.
• Other duties may be assigned as needed.

Minimum Qualifications

• Education and Experience requirements at this level consist of one year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience.

Benefits

• Competitive Pay
• Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)
• 401(k) Retirement Plan
• Travel Stipends for Qualified Candidates

Ready to Get Started?

Apply through this job posting and submit your most recent resume.