Remote Customer Experience Lead — AI-Enabled Support

Novi AMS

Remote job

Novi AMS is seeking a Customer Experience Specialist to join our remote, customer‑facing team. You’ll manage conversations across chat, email, phone, and screen‑share, balancing technical accuracy with clear, friendly communication. You’ll investigate complex issues, leverage AI as part of daily work, and collaborate across Onboarding, Success, and development teams to drive resolutions and better customer outcomes. This role emphasizes empowering customers and continuous improvement. #J-18808-Ljbffr Novi AMS

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Remote Customer Experience Lead — AI-Enabled Support in New York, NY vacancy

Customer Success AI Operations Lead
$78.98k - $117k
...industry in 2011 Over 3000 customers trust Bitsight Over... ..., Singapore, and remote We are building an AI-native Customer... ...design and implement AI‑enabled workflows across... ...digital engagement, support deflection, and CSM... ...For 2-6+ years of experience in Customer Success...
Remote work
Full time
Flexible hours
Bitsight
New York, NY
4 days ago
Customer Experience Team Lead
...industry develops. As a remote co-located team, we're... ...and join us as we enable anyone to turn their passion... ...commerce. Role The Customer Experience team is responsible... ...and quality experience. Lead team performance and drive... ...You have 5+ years of support operations experience...
Remote work
Work at office
Local area
Work from home
Home office
Shift work
Whatnot
Phoenix, AZ
3 days ago
Global Consolidated Customer Data & AI Lead
$144.16k - $216.24k
...choice. Global Consolidated Customer Data & AI Lead The Global Consolidated... ...into competitive advantage by enabling analytics, AI, omnichannel... ...fragmented records and reporting support into continuous commercial... ..., Regulatory, and Customer Experience to translate data needs...
Suggested
Local area
Bayer
Whippany, NJ
3 days ago
Technical Account Manager
Powered by the Illumio AI Security Graph, our breach... ...Microsegmentation, Illumio enables Zero Trust, strengthening... ...Location: United States Remote Support exists to help customers operate with confidence .... ...strengthen the customer experience, and partner with Customer...
Remote work
Immediate start
Home office
Illumio
Florida, FL
1 day ago
Customer Enablement Program Manager
...Customer Enablement Program Manager Location: Remote (U.S.) Travel: Approximately 25-40% (bi-weekly... ...and program builder to lead the development, launch... ..., Marketing, Customer Experience, IT, Finance, HR, and... ...performance framework needed to support long-term success....
Remote work
For contractors
Pella Windows & Doors
Remote
19 hours ago
Technical Account Manager
...and hardware that enable seamless experiences and drive growth... ...we offer Unified Customer Experience solutions... ...well as industry-leading hardware and... ...implementation and ongoing support. You will... ...Position Location: Remote - New York, Texas... ...experience with AI tools such as...
Remote work
Worldwide
PAR Technology
Georgia
1 day ago
Customer Success Coordinator
$45k - $60k
...Customer Success Coordinator (Req #1399) Remote - US (NC and VA) Overview *Location: Remote (Candidates... ..., high-value state. Support & Advocacy: Serves as... ...the end-to-end customer experience for managed services, acting... ...represents diversity, enables inclusion, and makes our...
Remote work
Contract work
Local area
ePlus Technology, inc.
Virginia, IL
4 days ago
Remote SaaS Customer Service Manager: Lead Growth & Support
A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self-serve product launch. The... ...over 2 years of experience managing support teams, excels in communication, and is...
Remote job
OperationsArmy
Columbus, OH
2 days ago
Customer Experience Lead
$23 - $28 per hour
Join to apply for the Customer Experience Lead role at Saks OFF 5TH 2 days ago Be... ...Lead role at Saks OFF 5TH Get AI-powered advice on this job... ...Customer Experience Lead will support execution of the front of... ....00-$60,000.00 7 months ago Remote Call Center Representative (...
Remote work
Full time
Part time
Work experience placement
Local area
Work from home
Flexible hours
Weekend work
Afternoon shift
Saks OFF 5TH
Costa Mesa, CA
2 days ago
Remote Customer Support Director - Lead & Scale Ops
...Circle of Greatness is seeking a seasoned Customer Support Director to lead and scale our customer support function. This remote US-based role reports to executives and focuses... ..., and delivering exceptional customer experiences. You will own QA, SOPs, KPI dashboards,...
Remote work
Circle of Greatness
Atlanta, GA
15 hours ago
Enterprise Implementation Consultant
$145.54k - $181.93k
...finance platform that enables companies to... .... Brex's AI-native automation... ...accounting tasks for customers so they can... ...resources, and support you need to grow... ...power users. We lead the onboarding experience for companies adopting... ...year of fully remote work!Lead and project...
Remote work
Work at office
Work from home
Shift work
Brex
San Francisco, CA
1 day ago
Technical Account Manager
$200k
...Tools, we're the leading AI company revolutionizing... ...with all of our customers, including our... ...strategy that enables our customers to... ...successful customer experience from kick-off to... ...Provide post go-live support to include... ...term work options (remote and hybrid) Free...
Remote work
Live in
Work at office
Flexible hours
Trunk Tools
United States
4 days ago
Senior Technical Account Manager
...Manager Location: Remote, USA So,... ...complex CXone customers. You will begin... ...their overall experience. Internally,... ...across Technical Support, Professional... ...improvement. Lead customers through... ...training that enables customers to... ...global leader in AI-powered customer...
Remote work
Work at office
Flexible hours
NICE
United States
4 days ago
Technical Account Manager
$130k
...teams with an AI-powered low-code... ...performance. We enable everyone from... ...regardless of technical experience. In 2024, mabl... ...employees feel supported by the... ...collaboration, and lead with empathy... ...most strategic customers. Acting as our... ...embrace hybrid and remote work across the...
Remote work
Work at office
Venturefizz Product Management Community
United States
1 day ago
Senior Customer Analytics & Measurement Lead
$75 - $80 per hour
...Our client is a leading telecommunications... ...serving millions of customers across the United... ...analytics experience with strong consulting... ...an incredibly supportive team cheering you... ...Leverage emerging AI-enabled tools including ChatGPT... ...employer. Remote Work : No...
Remote work
Hourly pay
Full time
3 days per week
Blend360
Stamford, CT
21 days ago
Customer Success Lead
...an experienced Customer Success Lead to serve as a long... ...customer experiences, and predictable... ...and tooling) that supports growth. You’ll... ...onboarding reinforcement, enablement, success plans,... ...stipend to offset remote work expenses ~... ...intelligence (AI) tools to support...
Remote work
Temporary work
Work at office
Flexible hours
Esper
Austin, TX
29 days ago
Customer Support Team Lead
...Customer Support Team Lead REMOTE | US About Us Property Leads delivers high-quality, motivated seller leads to real estate investors, and... ...with a track record of delivering an exceptional customer experience. Experience with the real estate industry is preferred....
Remote work
Property Leads
Austin, TX
4 days ago
Customer Support Coordinator
$18 - $20 per hour
...and up to three days remote after successful completion... ...events, registration support,and seasonal needs... ...20 per hour, based on experience Compensation Package... ...Areas of Responsibility Customer Support & Experience... ...Reasonableaccommodationsmay be made to enable qualified individuals...
Remote work
Hourly pay
Summer work
Casual work
Seasonal work
Work at office
Night shift
Afternoon shift
2 days per week
Weekday work
Camp Fire First Texas
Fort Worth, TX
4 days ago
Manager, Client Engagement
...Engagement Fully remote (U.S.), in... ...our digitally-enabled direct-to-patient... ...digital stakeholder experiences, patient access... ...Engagement to lead the team that... ...queue role. As AI takes on more... ...guidance that support human and AI responses... ...rate, customer satisfaction) and...
Remote work
Shift work
PHIL
Kentucky
19 hours ago
Call Center Manager
...quality assurance, and customer service standards... ...Center Manager will lead and support VA staff, develop and... ...Assurance & Customer Experience Develop and maintain... ...Experience managing remote, virtual, or VA-based... ...may be made to enable qualified individuals...
Remote work
Work at office
Los Angeles Center for Ear, Nose, Throat and Allergy
Los Angeles, CA
3 days ago
Customer Education & Engagement Team Manager (US)
$150k - $175k
...deliver validated AI solutions that... ...conquer cancer as a Customer Education &... ...engagement programs that enable customers to... ...impact learning experiences for radiologists... ...& Engagement Lead will build programs that support successful... ...role will be fully remote. Candidates must...
Remote work
Full time
Work at office
Worldwide
Flexible hours
Lunit International
Lynnwood, WA
3 days ago
Customer Recovery Team - Manager
...with a completely remote team. Imagine working... ...to build AI-powered solutions... ...As Manager, Customer Recovery, you own... ...brand advocates. You lead a specialized team... ...to turn reactive support into proactive rescue... ...identify key customer experience friction points to...
Remote work
Full time
Work at office
Local area
Immediate start
Work from home
Home office
Third-Party Job Posts
Remote
14 days ago
Lead Customer Service Experience Manager
...Fisher Scientific as a Lead Customer Service Experience Manager, serving as a... ...and vision coverage Remote work options Tuition... ...reporting tools, and AI technologies such as... ...identify trends, and support data-driven decision-... ..., dashboards, and AI-enabled solutions such as Microsoft...
Remote work
Full time
Work at office
Flexible hours
Clario
Remote
8 days ago
Experienced Call Center Manager
...fastest-growing tech-enabled business services companies... .... We deliver Customer Experience (CX), Business Process... ...by both on-site and remote agents, leveraging advanced... ...expanding, industry-leading organization. We... ..., team leads, and support staff. Analyze performance...
Remote work
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Mass Markets
Dallas, TX
15 hours ago
Experienced Call Center Manager
...fastest-growing tech-enabled business services companies... .... We deliver Customer Experience (CX), Business Process... ...by both on-site and remote agents, leveraging advanced... ...expanding, industry-leading organization. We... ..., team leads, and support staff. Analyze performance...
Remote work
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Mass Markets
Tampa, FL
2 days ago
Call Center Customer Service Manager
$60k
...fastest-growing tech-enabled business services companies... .... We deliver Customer Experience (CX), Business Process... ...by both on-site and remote agents, leveraging advanced... ...expanding, industry-leading organization. We... ...service, technical support, or back-office operations...
Remote work
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Shift work
Mass Markets
Wichita, KS
3 days ago
Experienced Call Center Manager
...fastest-growing tech-enabled business services companies... .... We deliver Customer Experience (CX), Business Process... ...by both on-site and remote agents, leveraging advanced... ...expanding, industry-leading organization. We... ...-driven insights and supporting account growth. To...
Remote work
Full time
Temporary work
Casual work
Work at office
Local area
Operations Management Positions
Las Cruces, NM
3 days ago
Call Center Customer Service Manager
...Call Center Customer Service Manager MCI... ...fastest-growing tech-enabled business services... ...deliver Customer Experience (CX), Business Process... ...both on-site and remote agents, leveraging... ..., industry-leading organization. We... ...service, technical support, or back-office operations...
Remote work
Full time
Temporary work
Casual work
Work at office
Shift work
Operations Management Positions
Wichita, KS
3 days ago
Customer Experience Lead
$26 - $30 per hour
...About The Role The Customer Experience Lead serves as a key driver within the retail... ...customer service, support supply (consigned product) generation... ...authenticating, using AI and machine learning to determine... ...may be made to enable individuals with disabilities...
Hourly pay
Flexible hours
Afternoon shift
Brobston Group
Manhasset, NY
1 day ago
Customer Service Coordinator
$23 per hour
...Job Title: Customer Service Field Service Coordinator... ..., and courteous support for all service-... ...Collaborate with leads and team members... ...customer experience. Support project... ...collaboration and remote flexibility. This... ...Artificial Intelligence (AI): We may use Artificial...
Remote work
Long term contract
Permanent employment
Contract work
Temporary work
Work at office
Work from home
Flexible hours
Aston Carter
Lake Forest, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Customer Experience Lead — AI-Enabled Support. Be the first to apply!