Chanel Business Manager, Watches & Fine Jewelry

Overview

Our client, a landmark NYC multibrand destination, is seeking a Chanel Business Manager to lead its Watches and Fine Jewelry business. This full-time leadership role owns sales performance, client experience, and day-to-day operations for the watch and fine jewelry category within a high-touch luxury setting. It is an excellent opportunity for a retail leader with strong commercial instincts, team leadership experience, and genuine fluency in high-value timepieces and jewelry.

Responsibilities

• Lead the Watches and Fine Jewelry business with full accountability for sales performance, client experience, and operational execution.

• Drive business growth by setting goals, monitoring key performance indicators, and identifying opportunities to increase productivity and category market share.

• Deliver an elevated in-store experience that reflects the standards of a luxury retail environment and builds long-term relationships with a high-net-worth clientele.

• Manage, coach, and develop the selling team on product knowledge, storytelling, and closing high-value transactions.

• Partner with brand and store leadership on assortment, replenishment, trunk shows, and high-jewelry or timepiece client events.

• Oversee daily floor leadership, ensuring strong execution in service, presentation, and team engagement.

• Maintain a deep understanding of the watch and fine jewelry assortment, category performance, and individual client preferences.

• Own the operational disciplines specific to high-value inventory, including cycle counts, transfers, repair and service intake, and consignment or memo tracking.

• Ensure compliance with company policies, operational procedures, and the heightened security standards appropriate to a fine jewelry environment.

Requirements

• Previous management experience in luxury retail, ideally within watches, fine jewelry, high jewelry, or a comparable high-value product category.

• Proven ability to drive sales results and lead a business with clear ownership of performance metrics.

• Strong clienteling skills and a demonstrated track record building lasting relationships with high-net-worth clients.

• Demonstrated success leading, motivating, and developing a high-performing sales team.

• Comfort with the ceremony of a high-value sale — appointment selling, discretion, and multi-touch closing cycles.

• Excellent communication, interpersonal, and organizational skills.

• Strong attention to detail and sound judgment in managing both client experience and high-value inventory standards.

• Availability to work on-site in New York, NY, including weekends, evenings, and peak retail periods as needed.