Senior Systems Engineer

Job Description

Job Description

About FCHC:
Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida’s Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC’s Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women’s Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a “medical home” model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission
The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision
Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.
FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values
FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

Position Summary: The Senior Systems Engineer is a key technical position in a 5‐person IT team supporting 400+ employees at a HealthCare facility that includes 13 clinical sites, one Corporate Headquarter, and one Disaster Recovery site. The position is responsible for the administration and maintenance of a number of the systems and subsystems and how they integrate across a seamless SD‐WAN Network. Responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments. The Senior Systems Engineer (SSE) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.

Role and Responsibilities:
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Serve as Subject Matter Expert (SME) for AI use cases and the adoption of AI technology
• Oversee application-based solutions, e.g., talk desk, decisions, support programs, etc.
• Collaborate with Business Intelligence in supporting Epic
• Makes recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Evaluate and modify system's performance.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
• Manage day‐to‐day operations of server hardware including OS updates, (Windows Server) configuration changes, back‐ups, anti‐virus.
• Administration of enterprise server software including Windows Server, Active Directory, Exchange, VMWare, RightFax and EMR Software. This includes the building or modifications to virtual servers.
• Provide Level 1, Level 2, and Level 3 help desk support.
• Assist with development, documentation, and implementation of policies and procedures to ensure best practice in IT HIPAA compliance.
• Associates Degree in Information Technology or Computer Science. Bachelor’s degree preferred; equivalent combinations of work experience and/or education will be considered.
• Technical certifications desired (MCSE, VMWare Certification).
• Minimum two years’ experience in client technical support or related activities.
• Five (5) years progressive experience in health care MIS support field desired.
• Valid driver’s license as area travel required.
• This position may participate in a rotating schedule of on‐call after‐hours resources.
• Maintain efficiency of company network through regular monitoring of bandwidth utilization, troubleshooting of internet connectivity and VPN issues, and isolation of issues based on performance and user needs.
• Maintenance, Support, and Installation of desktops, laptops, thin clients including network setup and installation of all necessary software based on the needs of particular users.
• Wireless network installation, configuration, maintenance, and Support. Production of weekly reports on wireless network utilization with narrative on trouble areas.
• Installation, network and general configuration, maintenance, and support of the company printers including the printer server. Production of monthly reports on printer utilization with narrative on trouble areas.
• Maintenance and support of phone systems including the voicemail server and software programming directly related to call routing. Maintenance of backup configuration files.
• Respond to emergency issues with hands‐on visits to appropriate sites.
• Work with various vendors in a professional and effective manner through various communication channels and on‐site visits.
• Participate in the planning, deployment, integration and administration of new systems and applications.

Qualifications and Education Requirements:
1. Detail-oriented, possessing analytical and problem-solving skills.
2. Excellent communicatiion sk lls.
3. Ability to work independently and as a contributing team member, as well as lead the team or organize daily activities and duties.
4. Ability to organize time effectively, identify barriers to progress, propose solutions and set priorities.
5. MS SQL Administration (starting and stopping services, familiarization with basic commands, and backing up and restoring databases) preferred.
6. Working knowledge of VMWare ESX server.
7. Proficient in Microsoft Office 2016/365 Products (Word, Excel, Outlook, Access)

Additional Notes:
All qualified candidates must be able to perform the essential functions of this position. This job description is not intended to be all-inclusive.
FCHC reserves the right to modify or change the essential functions of this position based on reasonable related business necessity as assigned by your supervisor.
**This job description does not constitute a written or implied contract of employment**.

\nCompany Description

Our mission here at Florida Community Health Centers, Inc. is to provide accessible, cost-effective, high-quality, comprehensive health care to ALL persons in our communities. We serve 14 locations surrounding Lake Okeechobee & the Treasure Coast. Should you be interested please submit your resume to us for review. Thank you!

Company Description

Our mission here at Florida Community Health Centers, Inc. is to provide accessible, cost-effective, high-quality, comprehensive health care to ALL persons in our communities. We serve 14 locations surrounding Lake Okeechobee & the Treasure Coast. Should you be interested please submit your resume to us for review. Thank you!