Front Office Patient Services Representative (PSR)

Description

Job Type: Full-time , 40 hours per week

Schedule: Monday – Friday, 8 - 5 p.m.

Location: Flagstaff

Pay range: $18.75 - $21/hr plus PTO and Benefits

Responsibilities include:

• Welcome and greet patients with excellent customer service.

• Check patients in and out of their appointments.

• Register patients into the computer EMR system.

• Collect co-pays and other payments.

• Verify insurance, demographic, and referral information.

• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.

• Review and monitor clinic/provider schedules often to verify accuracy.

• Schedule patient appointments for a very busy 20-provider practice.

• Assist with and/or relay patient requests/questions to MA or other clinical staff.

• Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients.

• Other projects/duties as directed

• Serve as an advocate for FBJ's service promise to provide an exceptional patient experience.

Requirements

• Must work on-site 40 hrs per week

• Exceptional customer service skills

• Medical office and billing/insurance verification experience preferable

• Must believe in a patient-centered approach

• Outstanding teamwork attitude

• Excellent interpersonal and communication skills

• Work at an efficient and fast pace

• Must be self-motivated

About us

Since 1978, Flagstaff Bone and Joint has helped people across Northern Arizona move better, feel better, and return to the lives they love. As a successful, physician-owned orthopedic and spine practice, we combine high-quality musculoskeletal care with a workplace where employees are valued, supported, and encouraged to grow. Our collaborative, fast-paced teams share a commitment to respecting patients’ time and money while fostering a culture of excellence. If you are looking for meaningful work, opportunities to build your healthcare career, and a fun, dedicated team, we invite you to grow with FBJ.

Why you’ll enjoy working at FBJ:

• Supportive, ambitious teams that work hard, collaborate, and celebrate success together

• Modern and beautiful office setting

• Growth and professional development opportunities

• Regular social events

• On-the-job training

• A positive employee culture built on teamwork, recognition, and opportunities to grow

• Caring, compassionate leadership that values clear and transparent communication

• Join a team of 115 employees serving communities across Northern Arizona

Benefits that support you—at work and beyond:

• Medical Insurance – Cigna Healthcare (must work 30 hrs / week or more)

• Medical benefits begin the first of the month following 60 days

• Health Savings Account (H.S.A.)

• Voluntary Dental Insurance

• Voluntary Vision Insurance

• Telehealth medical care

• Voluntary Life Insurance

• $50,000 in employer-paid group life insurance at no cost to employees

• Voluntary Short-Term Disability

• 401(k) and Roth 401(k) retirement plans, after one year of employment

• Eight paid days off for holidays

• Paid time off begins immediately

• 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date

• $500 credit to be used at FBJ, if you or your family needs care with us

Finalization of hiring is contingent on a clear background check

Who we are:

• We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978.

• Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.

• Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Show Low.

• Flagstaff Bone and Joint has 20 medical providers with 8 physicians who are all Board Certified and Fellowship trained.

• Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy.

• A talented team of 115 employees committed to exceptional patient care

Our purpose: Always respect patients’ time and money while fostering a culture of excellence.