Customer Service Support 1st and 2nd shift

Job Description

Job Description

Customer Support Representative I 

Compensation & Benefits

• Pay: DOE; typically $18.50–$20.00/hour
• Additional compensation: $300–$400/month after hire (Level 1)
• Levels 2 and 3 also available, with opportunities for advancement
• Benefits include medical, dental, vision, paid sick/vacation time, and 401(k) matching up to 6%

Shift Details

• First Shift 10-6
• Second shift  12-8 or 2-10
• Must complete 2 weeks of day shift training

Key Responsibilities

• Provide customer service to internal and external clients:
  • Take customer orders and give pricing information
  • Conduct consultative sales and explain service benefits
  • Assist with procurement of capacity and monitor service on requests and shipments
• Anticipate customer needs, suggest alternatives, and resolve issues appropriately
• Support new and existing customer accounts to foster business development
• Communicate business opportunities to the Sales Support department
• Update customers about shipments via phone, email, or web platforms
• Ensure high accuracy in order documentation
• Monitor shipments for on-time delivery

Skills & Qualifications

• Familiarity with Microsoft Office applications
• Positive team player attitude and strong individual initiative
• Effective written and verbal communication skills
• Strong customer service, problem-solving, and analytical skills
• Professional phone etiquette
• Ability to work in a fast-paced environment
• Good computer knowledge
• Strong prioritization, organization, and active listening skills

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.