HR Operations Senior Specialist ACCOMMODATIONS

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Performs experienced HR operations support and coordination activities with a focus on accuracy service quality and issue resolution. Independently handles moderately complex HR transactions supports reporting and process execution and serves as a resource to lower-level support teammates.

Job Description

**For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position. This includes but is not limited to:

• H-1B
• F-1 OPT
• F-1 STEM OPT
• F-1 CPT
• J-1
• TN-1
• TN-2
• E-3
• O-1
• Future sponsorship for U.S. lawful permanent residence status

LOCATION:

Please note that candidate must be located in *or* willing to self-relocate to the following location:

• Charlotte NC

Truist in office requirement is 5 days per week. No full remote or relocation assistance available at this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Processes and reviews HR employment actions including hires terminations job changes leave administration and employee data updates.
2. Maintains and audits personnel records to ensure accuracy completeness and compliance with policies and controls.
3. Resolves non-routine HR operations issues and escalates more complex matters as appropriate.
4. Prepares and validates HR reports and data related to headcount turnover absences and transaction volumes.
5. Supports administration of compensation and benefits programs through accurate processing and data review.
6. Responds to teammate and manager inquiries regarding HR policies procedures and transactions.
7. Provides guidance and on-the-job training to S1S2 teammates and supports quality review of their work.
8. Identifies process gaps or recurring issues and recommends improvements to enhance efficiency and service delivery.
9. Partners with HR colleagues to support operational initiatives audits and cycle-based activities.

Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent; additional education or training preferred.
2. Minimum of 4 years of experience in HR operations shared services or administrative support.
3. Demonstrated knowledge of HR processes policies and recordkeeping requirements.
4. Proficiency in Microsoft Office applications and HR information systems.

*Preferred Qualifications*

• Extensive hands-on experience leading complex employee accommodations cases (ADA medical religious and disability) within a large regulated organization
• Deep knowledge of applicable regulations and frameworks (e.g. ADA FMLA state/local laws) with the ability to interpret and apply them in nuanced high-risk situations
• Proven ability to independently manage end-to-end accommodations processes including intake interactive dialogue documentation and resolution
• Experience leveraging HR case management and workflow tools (e.g. ServiceNow Workday) to manage accommodations processes documentation and reporting
• Exceptional communication and stakeholder management skills with a proven ability to navigate sensitive conversations across employees managers HR legal and external partners
  

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

Required Experience:

Senior IC