Infrastructure Services Program Manager

Public Trust: MBI (T2)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

GDIT is seeking a Program Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Responsibilities:

• Manages the overall execution of NHLBI IT support services, ensuring alignment with organizational goals and objective
• Supervises and mentor teams of IT professionals, project managers, engineers and architects to foster technical excellence and operational readiness.
• Oversees the operations of the Service Desk, Configuration Management, and Infrastructure Operations
• Managing and operating an IT infrastructure (on prem and multi cloud infrastructure) for a premier biomedical research organization serving both the intramural and extramural research communities
• Implements project management methodologies (e.g., Agile, SAFe) to ensure efficient project initiation, planning, execution, monitoring, control, and closeout.
• Maintains and regularly updates a searchable library of Standard Operating Procedures (SOPs) across all tasks
• Ensures timely delivery and high standards of quality for all deliverables
• Recommends process improvements
• Facilitates regular communication and reporting on program status, risks, and issues to ITAC, OM, and NHLBI leadership.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field; advanced degree preferred.
• At least five years of experience managing a comprehensive IT services contract for a Federal organization of at least 2000 users, including Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
• Proven ability to drive service improvements
• 5+ years experience applying ITIL, PMP, and Agile frameworks.
• Will have track record of effective leadership and communication with Federal stakeholders.
• Experience managing federal contracts
• Experience working in a biomedical research, or healthcare setting.

Desired Qualifications:

• Experience working with NIH

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and 10 company-paid holidays

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%