Office Assistant

Tasks & ResponsibilitiesGreet clients in a professional, friendly, and empathetic manner (in person, phone, or email)Answer phone calls, respond to emails, and manage appointment inquiriesSchedule, confirm, and update client appointments using practice management softwarePrepare the following day’s schedule for assigned clinicians, ensuring clear notations on schedules re: co-pay needed, forms required, insurance card needed, etc.; coordinate questions with Billing ManagerHandle client insurance documents and intake forms; ensure all documentation is complete and HIPAA-compliantMaintain client records and files (digital and/or paper) with confidentialityCollect and track client payments and co-paysEnsure the waiting room and office area are tidy and welcomingSupport therapists with administrative needs such as copying, scanning, mailing, and filingCoordinate with other providers or services when neededAlways uphold HIPAA and confidentiality standardsRequired Experience & QualificationsMinimum of 1 year of front desk or medical/behavioral health administrative experienceDemonstrated ability to work independently and take ownership of daily responsibilitiesStrong understanding of front desk operations, scheduling, client communication, and administrative workflowsComfortable managing multiple responsibilities while maintaining accuracy and attention to detailFriendly, confident, and professional demeanor when interacting with clients, families, therapists, and outside providersStrong written and verbal communication skillsTechnologically proficient and comfortable communicating with a remote administrative teamAbility to troubleshoot routine issues and use good judgment when determining when additional support is neededPreferred QualificationsExperience in a behavioral health, mental health, medical, or other clinical office settingExperience working with multiple insurance plans and payer requirementsPrevious experience in a similar administrative role #J-18808-Ljbffr