Claims Associate

At Hausmann Group, we are dedicated to being the very best for our clients, employees, and the community. We do this by approaching every day with urgency, efficiency, and accuracy. We take responsibility for our work product, put the needs of those we serve ahead of our own, and commit to ongoing learning, growth, and development. At Hausmann Group we deliver every day on the bold promises we make to our clients. As Claims Associate, you are the agency's first point-of-contact when our clients are at their most vulnerable.

• Claims Consulting: Executes claim-related tasks using established procedures and guidance. Relies on defined escalation paths and confirm next steps before acting. Focuses on accuracy, timeliness, and learning how claims move through carriers and internal systems.
• Technical Knowledge: Builds foundational knowledge of role expectations, tools, and standards. Applies rules as taught and seeks confirmation when uncertainty arises. Develop confidence through repetition and exposure.
• Client Experience: Establishes rapport through professional, responsive interactions. Focus on clarity, follow-through, and meeting stated expectations. Build trust through reliability and consistency.
• Communication: Communicates information clearly and accurately with guidance. Focuses on information transfer, documentation, and confirmation of understanding. Listens attentively and accurately reflect key concepts back to the speaker.

Requirements

• You represent Hausmann and undoubtedly live by our core values. Meaning you are a kind and empathetic colleague that values a welcoming office environment for all, and you promote a culture of continuous improvement and innovation throughout the agency.
• You have experience working in a fast-paced office environment, preferably in the insurance (or related) industry.
• You are hyper organized and get a deep sense of satisfaction from structure and seeing tasks through to the very end.
• You know your way around a computer and won't have any concerns navigating an array of carrier websites and generating reports and spreadsheets from those sources.
• You understand at a high level what the core commercial lines of insurance are, and, preferably, have a keen sense of when and where coverage challenges may arise.
• You are a clear and effective writer and communicator.
• You excel under pressure and keep your cool even when others can't.
• You're great at prioritizing competing interests and know when to ask others for help.
• You have, or are willing to earn and maintain, a valid Property & Casualty insurance license within 3 months of hire.

Physical Requirements:

• Able to work in a stationary position 90% of the time.
• Constantly able to operate a computer and other office productivity machinery 90% of the time.
• Constantly able to observe details, including letters, numbers and colors, at close range.
• Able to move or transport objects weighing up to 10lbs. Frequency and duration will vary.

Working Conditions:

• Position will be headquartered in the Madison, Wisconsin.
• A valid driver's license and reliable transportation is required. Occasional travel between offices.
• Hausmann Group offers a flexible hybrid working environment.

Hausmann Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all associates and applicants. We provide reasonable accommodations to qualified individuals with disabilities to ensure they can perform essential job functions. If you require an accommodation due to a disability, please contact Human Resources.


Don't meet every single requirement? At HG we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.