Customer Service Representative

At OneMain Customer Service Representatives empower customers understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.

In the Role

• Responding to calls utilizing an inbound and outbound dialer with focus on quality and first call resolution
• OneMain website support including technology assistance password resets and a multitude of customer support activities including payment arrangements addressing customer concerns when they receive a declined notification
• Handling customer complaints branch issues delinquency levels and refunds
• Multiple portfolio servicing including cash advances convenience checks and settlements
• Work with clients in a consultative manner in accordance with all applicable laws policies and procedures
• Negotiate with customers to resolve account matters
• Maintain and notate all appropriate information and documentation on customer accounts
• Lien releases paid out processing questions regarding closed or resolved accounts
• Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) all state and federal regulations concerning telephone servicing
• Customer Communication through digital channels including web chat text and phone communication while successfully navigating systems to provide accurate and timely customer responses
  

Requirements

• HS Diploma/GED
  

Preferred Requirements

• 2-4 years Call Center experience preferred
• Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions
• Demonstrated customer service skills
• Excellent and engaging communication skills
• Ability to thrive in a fast-paced team environment and work in several systems simultaneously
• Ability to quickly analyze challenging problems / situations and provide solutions
• Bilingual English / Spanish skills a plus but not required

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical prescription dental vision hearing accident hospital indemnity and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days vacation per year prorated based on start date)

Paid sick leave as determined by state or local ordinance (prorated based on start date)

11 Paid holidays (4 floating holidays prorated based on start date)

Paid volunteer time (3 days per year prorated based on start date)

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.

Required Experience:

Unclear Seniority