Senior Customer Program Manager

About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at Job overview Medius is seeking a Senior Customer Program Manager to support the company's strategic transformation initiatives by providing structure, visibility, and execution discipline across cross-functional programs. This role sits within the CXO Operations & Strategy team and serves as the operational backbone of Medius' transformation efforts, ensuring alignment between Product, Engineering, Sales, Professional Services, Customer Success, and Support. The role is responsible for driving execution, maintaining governance, managing risks and dependencies, and ensuring leadership has clear visibility into progress against strategic objectives. The Senior Customer Program Manager works in close partnership with the Senior Customer Change & Adoption Manager to ensure initiatives are not only delivered successfully but are also adopted and operationalized across customers and internal teams. This role will report to the VP, Medius Operations. This role provides the operational discipline required to successfully execute Medius' most strategic initiatives. By creating visibility, accountability, and alignment across teams, this role enables faster decision-making and improved execution. Responsibilities and Duties - Program Governance & Execution

• Manage integrated transformation plans across multiple workstreams and stakeholder groups.
• Maintain program timelines, milestones, dependencies, and success measures.
• Ensure initiatives remain aligned with strategic business objectives.
• Track progress against commitments and proactively identify delivery risks.

Executive Reporting & Visibility

• Develop and maintain executive-level status reporting and KPI dashboards.
• Prepare weekly, monthly, and quarterly updates for leadership teams.
• Track program health, key decisions, risks, and dependencies.

Governance & Operating Rhythm

• Coordinate recurring governance activities, including steering committees, operational reviews, and working sessions.
• Capture actions, decisions, and accountability across transformation initiatives.

Risk & Dependency Management

• Identify potential risks, blockers, and cross-functional dependencies.
• Drive mitigation planning and escalation activities.

Cross-Functional Collaboration Partner closely with Product, Engineering, Customer Success, Professional Services, Support, and Operations leaders. Partner closely with the Senior Customer Change & Adoption Manager to align program plans, milestones, and governance activities with adoption and readiness objectives. Ensure customer communication, enablement, and readiness activities are incorporated into transformation plans and timelines. Coordinate executive reporting to provide visibility into both delivery progress and adoption outcomes. Support a closed-loop process that connects customer feedback, product delivery, readiness, adoption, and business impact measurement. Qualifications -

• Proven experience in Program Management, Project Management, Business Operations, PMO, or similar role.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Experience building executive presentations, reporting, and status updates.

Preferred

• Project Management Professional (PMP®), Program Management Professional (PgMP®), PMI Agile Certified Practitioner (PMI-ACP®), Certified ScrumMaster (CSM®), Professional Scrum Master (PSM), Lean Six Sigma, or equivalent project/program management certification preferred. Experience in a SaaS or technology company.
• Experience in a SaaS or technology company.
• Familiarity with Agile methodologies and Product development processes.
• Exposure to automation, workflow optimization, or AI-enabled tools.

Medius is committed to fair and equitable compensation practices. The estimated base salary range for this role is $110k - $120k+ USD, which represents a good-faith estimate of the compensation for this position. Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor. The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements. Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.

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