Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Office Administrative and Customer Support - Supply Center Specialist

Mindlance

Supply Center Specialist

As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher's on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Essential Functions

  • Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
  • Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
  • Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher's brand.
  • Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
  • Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
  • Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment.
  • Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center.
  • Complete all required training.
  • Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.

Education

Required - High school diploma required

Desirable - Bachelor's degree in Science, but not required

Experience/Attributes

Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.

Organized, attention to detail and ability to work autonomously

Is customer-centric and has ability to quickly pick up customer requirements and respond quickly

Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.

Demonstrate a sense of urgency, contagious optimism and a "can do" demeanor

Is innovative and never satisfied with the status quo

Greet challenges and change as an opportunity

Has courage and confidence to try new things and learn from mistakes

Encourages, motivates and collaborates with others

Builds effective partnerships with customers and colleagues

Working Conditions

Work hours must be performed during normal business hours to match delivery times and customer hours.

Daily car travel to and from account locations is required. Mileage is reimbursed.

Required to be able to lift up-to 15 lbs.

May be required to stand for long periods of time while performing work duties.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Mindlance
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Office Administrative and Customer Support - Supply Center Specialist in Cambridge, MA vacancy
  • $17 - $20.77 per hour

     ...performing the following Customer Service duties: Guides the...  ...An organizational related support or service (administrative or clerical) role or a role...  ...customer service or call center experience working in billing...  ...or patient advocate office. 3. Answer calls that... 
    Work at office
    Administrative
    Work experience placement

    Tufts Medicine

    Boston, MA
    2 days ago
  • DescriptionWithin the Executive Office of Education, Children...  ...6 employees, and also supports a 501c3 organization,...  ...approach that centers equity, we fund high-...  ...seeking a Procurement Specialist to help ensure every dollar...  ...-time, professional, administrative or managerial... 
    Work at office
    Administrative
    Full time
    Contract work
    Part time
    Work experience placement

    State of Massachusetts, USA

    Boston, MA
    3 days ago
  •  ...Experience Representative- ORL Call Center | Boston Childrens Hospital...  ...under close supervision to provide administrative and customer service support within the Call Center, ensuring a...  ...scheduling, billing, clinical, and office software systems, including Microsoft... 
    Work at office
    Administrative
    Relocation package
    Monday to Friday

    Children's Hospital Boston

    Boston, MA
    5 days ago
  •  ...Experience Representative I- Center for Airways Disorder...  ...to provide support to the administrative operations of the Center...  ...and effective customer service that supports...  ...information, materials, and supplies required for...  ...refills. Utilizes all office technology,... 
    Work at office
    Administrative
    Full time
    Relocation package

    Children's Hospital Boston

    Boston, MA
    1 day ago
  •  ...system outpatient oncology centers, and academic...  ...account executives to support the collaborative selling...  ...focus on delivering total office calls to the entire...  ...providers, nursing, lab, administrative, and support staff....  ...develop and sustain strong customer relationships; strong... 
    Work at office
    Administrative
    Work experience placement
    Immediate start

    Quest Diagnostics

    Boston, MA
    1 day ago
  •  ...University (BU) LGBTQIA+ Center for Faculty & Staff (...  ...closely with  and supports the entire Center team...  ...community members. ~ Customer Service (15%) The...  ...Center phone, monitors office voicemail and email, and...  ...one day per week. ~ Administrative (15%) The... 
    Work at office
    Administrative
    Full time
    For contractors
    Remote work
    Monday to Friday
    Weekend work
    Afternoon shift
    1 day per week
    Weekday work

    Boston University

    Boston, MA
    4 days ago
  •  ...outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources. Job Duties Help...  ...Help Desk resolution of customer service issues to ensure complete...  ...efforts of our helpdesk. Performs office duties as needed (includes... 
    Work at office
    Administrative

    KPH HEALTHCARE SERVICES, INC

    Boston, MA
    3 days ago
  •  ...providing exceptional customer service and a...  ...friendliness, and efficiency, supporting our reputation as a...  ...while ensuring smooth administrative processes....  ...communications for the collision center * Maintain organized...  ..., managing office supplies, and supporting administrative... 
    Work at office
    Administrative
    Flexible hours

    Jannell Motors Inc

    South Weymouth, MA
    1 day ago
  •  ...The Assistant Director provides comprehensive administrative and operational support to both the Center for the Study of Europe and the Center for Latin American...  ...records.  Coordinate with the Pardee Business Office and the BU Accounts Payable and other offices to ensure... 
    Work at office
    Administrative
    Full time
    For contractors

    Boston University

    Boston, MA
    29 days ago
  •  ...Desk Attendant At The Thayer Sports Center The Front Desk Attendant at...  ...visitors, providing exceptional customer service and performing various administrative tasks. Key Responsibilities...  ...Administrative Tasks: Perform general office duties such as filing,... 
    Work at office
    Administrative
    Flexible hours
    Night shift
    Afternoon shift

    Legends Global

    Braintree, MA
    3 days ago
  • $102.3k - $209.5k

     ...new Michigan AI data center, located in Saline...  ...policies. As an Office & Facilities Coordinator...  ..., you will support the day-to-day administrative and coordination needs...  ...service records, office supply coordination, and other...  ...U.S. based or U.S. customer or client-facing... 
    Work at office
    Administrative
    Full time
    Temporary work
    Relocation
    Relocation package
    Flexible hours

    Oracle

    Boston, MA
    1 day ago
  • $19 per hour

     ...Distribution Associate to support shareholder services...  ..., efficient contact center environment designed to...  .... Maintain a strong customer‑service focus to uphold...  ...and certifications, office location, and other business...  ...Job Function Administrative #J-18808-Ljbffr Vaco... 
    Work at office
    Administrative
    Temporary work

    Vaco by Highspring

    Braintree, MA
    3 days ago
  • $70k - $95k

     ...Description 70000-95000 Center: Quincy, MA Job Type:...  .... • Managing administrative tasks such as processing...  ...free money! • We will support your long-term career goals...  ...independently within the Microsoft Office suite of products • Strong customer service and... 
    Work at office
    Administrative
    Full time

    BrightPath Kids USA

    Quincy, MA
    14 days ago
  •  ...The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic...  ...Director of the FCCS, the ED is the administrative and programmatic leader of the FCCS,...  ...and leading staff in the Cambridge office in implementing the Center’s goals.... 
    Work at office
    Administrative
    Temporary work
    Summer work
    Summer internship
    Local area

    Harvard University

    Cambridge, MA
    3 days ago
  •  ...ensuring a consistent, user-centered experience that aligns with...  ...priorities, manages staff and customer service delivery, and...  ...with the Chief Accessibility Officer to support the operational administration of Accessibility Specialists by coordinating work assignments... 
    Work at office
    Administrative
    Full time
    Part time
    For contractors
    Work experience placement

    State of Massachusetts, USA

    Boston, MA
    5 days ago
  •  ...Center Manager Location: Braintree, MA 02184...  ...1/2026 Category: Administrative Education: Bachelors...  ..., scheduling, customer service, reporting and...  ...administrative tasks in support of the Center's operations...  ...behavioral health, PT, OT office (or similar) operation... 
    Work at office
    Administrative
    Weekly pay
    Permanent employment
    Full time
    Contract work
    Work experience placement

    Kaleidoscope ABA Therapy Services

    Braintree, MA
    1 day ago
  • $57.6k

     ...Office Service Representative I Job Locations US-MA-Boston...  ...(Portal Searching) Customer Service/Support Position Type (Portal Searching...  ...may also include copy center activities, reception,...  ...accuracy/completeness SUPPLIES/COPYING/FAXING/ADMINISTRATION Organize and distribute... 
    Work at office
    Administrative
    Full time
    Local area
    Night shift

    Canon U.S.A., Inc.

    Boston, MA
    2 days ago
  • $104k - $151k

     ...job at Boston Medical Center. Cambridge, MA. The Senior...  ...the clinical and administrative operations in Endoscopy...  ...Radiology. The position supports the department by...  ...department finances and supply chain: develop and manage...  ...to use Microsoft Office to create, analyze, and... 
    Work at office
    Administrative
    Full time
    Flexible hours

    Boston Medical Center

    Cambridge, MA
    1 day ago
  •  ..., education, employment support, and pathways to citizenship...  ...hours at our Boston, MA office are required. Resource Center Internship Overview...  ...scheduling Provide general administrative assistance to the...  ...lifting and handling of documents or office supplies.... 
    Work at office
    Administrative
    16 hours
    Temporary work
    Internship

    International Institute of New England

    Boston, MA
    1 day ago
  • $20.79 per hour

     ...The Customer Relations Coordinator provides front ‑ line administrative and customer service support to ensure accurate shipment processing, documentation, and communication...  ...outbound mail processing, record updates, and office supply monitoring. ~ Participate in... 
    Work at office
    Administrative
    Hourly pay
    Full time
    Contract work

    Forward Air

    Boston, MA
    4 days ago
  • $21 - $28.26 per hour

     ...Administrative Assistant II When you join the...  ...II position will support the Front Desk at...  ...the Needham Cancer Center, in Needham, MA....  ...necessary and obtains specialist referrals for all...  ...and external customers in a calm and...  ...billing tickets for office visits and services... 
    Work at office
    Administrative
    Hourly pay
    Work experience placement
    Immediate start
    Monday to Friday
    Shift work

    Beth Israel Lahey Health

    Boston, MA
    2 days ago
  • $20 per hour

     ...Urgent Care Center Medical Assistant/Coordinator...  ...provide hands-on clinical support to physicians, assist...  ...ll also support front office staff, working as part...  ...clinical expertise with administrative support to ensure...  ...communication skills Superior customer service skills and... 
    Work at office
    Administrative
    Hourly pay
    Daily paid
    Full time
    Shift work
    Day shift

    Emerson Health

    Concord, MA
    7 days ago
  •  ...origin Export documentation Customs paperwork Ensure shipments...  ...prepare products for shipment. Support order processing from sales...  ...and efficiently. ** Office Administration & Operations ** Manage daily...  ...workplace. Coordinate office supplies, equipment, vendors, and facility... 
    Work at office
    Administrative

    Axiom Optics

    Cambridge, MA
    3 days ago
  •  ...Skills: Data Entry, Customer Service, Administrative Support, Phone Support, Email Correspondence, Revenue Processing, License Application Processing...  ...Microsoft Word, Microsoft Outlook, Record Management, Office Administration, Communication Skills, Attention to Detail... 
    Work at office
    Administrative
    Temporary work
    Flexible hours
    3 days per week

    Dutech Systems, inc

    Boston, MA
    more than 2 months ago
  • $25 - $30 per hour

     ...team at our corporate office in Somerville, MA....  ...oriented individual will support the Purchasing team in...  ...our employees and our customers. Our unique culture fosters...  ...duties, projects, and administrative activities as assigned...  ...Administration, Supply Chain Management, Finance... 
    Work at office
    Administrative
    Relocation

    Triumvirate Environmental

    Somerville, MA
    2 days ago
  • $60.33k - $74.92k

    The Program Administrator I provides clinical, operational, and administrative support to the new Center for Cancer and Aging (CCA), which provides...  ...care team, and maintaining a custom database for patient and...  ...applications including Microsoft Office Suite, Google Suite, Zoom,... 
    Work at office
    Administrative
    Remote work
    1 day per week

    Dana-Farber Cancer Institute

    Boston, MA
    5 days ago
  •  ...inception in 1996. Our mission centers on delivering only the best...  ..., meetings with vendors, administrative works, resource level (head...  ...the industry (Pharma/Biotech)Office Tools knowledge- Excel, Word...  ...dealing with people- sort of customer service attitudeBachelor's degree... 
    Work at office
    Administrative

    Careers Integrated Resources Inc

    Lexington, MA
    4 days ago
  •  ...Administrative Coordinator, Student Academic Services Are...  ...delivering outstanding customer service? Join our...  ...play a vital role in supporting students throughout their...  ...our busy advising office, you'll welcome students...  ..., student-centered environment. Every day... 
    Work at office
    Administrative
    Full time
    For contractors
    Local area

    Boston University

    Boston, MA
    a month ago
  • Administrative Support, Intake Coordination, Customer Service, Risk Assessment, Hazard Management, Safety Hotline, Data...  ...Safety Leadership, Operations Control Center, or the appropriate department....  ..., customer service, office coordination, or related experience... 
    Work at office
    Administrative

    Dutech Systems

    Boston, MA
    7 days ago
  • Catholic Center Office Manager (FT), Northeastern University Position Title: Full Time Office...  ...management, project management and administrative support for the overall operations of the...  ...bank statements Order and stock office supplies for all CC operations Oversee Work... 
    Work at office
    Administrative
    Full time
    For contractors
    Flexible hours

    Archdiocese Of Boston W Region

    Braintree, MA
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Office Administrative and Customer Support - Supply Center Specialist. Be the first to apply!