Logistic Coordinator - San Antonio, TX

Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at Delivery Coordination: * Work from the "Not Scheduled" report-driven by equipment availability. * Monitor EA Pipeline for New/Relocation/Lease Return/Rental Returns/Pending Items * Working with Purchasing, Warehouses, and Shops, to complete one common goal to work cohesively meeting our delivery date that has been confirmed by the client. * The tracking of equipment in stock, back order, and equipment ETA to our warehouse, setting a Date for delivery for all departments to meet. * Monitoring the progress from each department, emailing/calling, all departments/personnel to verify status of equipment, items, or issues that can prevent the team from meeting the date that has been confirmed with the client. * Reaching back out to the client/Account Executive communicating any changes to the dates earlier confirmed. Reverifying Deals: * The examining the paperwork uploaded in Sidekick (SK) /Preo, and E-Automate (EA). * Verifying information on the Sales Order, the Configurator, to include the accuracy of the staging by HCL per Sales Order, to include additional notes from the Account Exec., point of contact information. Etc.… * Verifying current equipment, accessories, and what has been ordered. Ex. Wireless, fax, finishers. * A complete review of the deal as a whole order, all sales Agreement, to include the address, equipment staging, item numbers, order types have been updated each of these applications (Tools). * Accuracy of the sales order, the parent item, accessories linked to the main frame, inventory. * The review, tracking of the equipment, monitoring the process of the deal as a whole entity. * Communicating with HCL any in-accuracies to have them corrected during the staging process. * Reaching out to adjust internally and externally ensure target dates are met with each department. * The updating of (EA) to reflect changes, internal communication (Message Tab), changing drivers' information (Remarks Tab), and target date (Req. Date) is updated reflecting any changes in the deal. * Removing any pending items (Back Orders) and restaged on its own sales order. Along with monitoring the arrival of the item that is pending. Communication with the client: * Initial call to the client, speaking to the client, leaving message for the client, following up with an email to the client, and Account Executive. * Calling client to communicate the logistics, equipment being delivered, picked up site information, verifying the following. * Address, hours, stairs, access points, building management, any restrictions, certificate of Insurance valid, site contacts, client IT personnel, end users, what form of programs/application used on site, determining if a remote/on site Technician is needed. * Reaching out to Building Management, Confirming Certificate of Compliance (COI) on file still active, or sending our Insurance Broker new requirements to gain access to building. Documenting information for Installation Specials (Remarks). * Accommodating client expectations in receiving new equipment, assisting with the best resolution to any issues the client' perception of the delivery that may occur during the process of receiving new equipment. * Preinstall information, Determining the necessity of a Remote Call, opening the call, tracking the call, confirming the completion of the call prior to the Delivery date (Req. Date), adjusting date if needed. * Providing client with our information should any concerns pre/post the delivery of the equipment occur. Emails/Phone Calls: * Monitoring the Group Emails (View email address on click.appcast.io), emails, answering phone calls, communication with Account Executives, resolutions of client issues with billing, lease returns and the researching to understand what has occurred/not occurred during the process of client installs, reviewing and correcting internally to prevent issues arising pre/post deliver or pickup. * Assisting the Installation Specialist while on site with our clients to resolve, research discrepancies in equipment on site and not matching the driver' paperwork or what has been listed in the client's deal. * Speaking to the client to assist with the drivers for the best resolutions to ensure client concerns have been addressed. * Opening service calls (C-3/Remote Team), doing follow up emails to confirm a resolution has been completed. * Communicating phone/email to the Account Executive status updates with our client, informing of any issues, pertaining to sale. Customer Service: * Answering call from clients, Account Executive, working with internal departments to assist in resolving issue from clients. * Ordering toner, best contact to resolve invoicing, following up with vendors for no/over payments * Sending emails to assist client in setting up automatic replacement supplies being sent to the client. * Directing client phone calls to internal department for best resolutions. Or emailing departments to reach out to the client to assist. Researching: * Researching serial numbers, status of devices, issues with open Sales order. * Tracking of the of signed paperwork verifying accuracy of signed paperwork. Resending to the client should a discrepancy occur or rejected by billing department. * Ensuring processes are followed, sometimes adjusting the process to ensure the end result will work internally and externally. * Drafting emails to Account Executive giving messages from clients to help with pending issues. 3rd Party Vendor: * Reaching out to 3rd party vendors for quotes on relocations outside our local zones. Although, not considered OOG withing our zoned warehouses. * Providing to Account Executives to allow deals to be entered in PREO. * Coordinating with the 3rd party carrier for scheduling. * Ensuring paperwork is accurate prior to sending for the booking of the relocation. * Communication between the client and the carrier; adjusting the schedule when necessary. Sometimes changing paperwork, ensure the timeframes are meet at the time of the booking. POD/Inventory: * Closing sales order and verifying the information on the POD is accurate, SN is listed on the signed paperwork. * Emailing the client for signature, following up with Installation Specialist for the sign paperwork. * Re uploading the paperwork in PREO. * Making corrections on Serial numbers. * Researching POD for inventory purposes and tracking. * Updating equipment status, address for relocation (EA), * Changing order types with directive for the warehouse to return equipment to stock, take to shop for repairs. Additional Benefits: * Substantial growth opportunities for future career development within a supportive and collaborative company culture. * Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. * Paid time off, plus holidays and personal days. #LI-IT1 #LI-ONSITE