IT Support Technician - Windows/AD, PoS

Salary: $155,000 - 195,000 per year Requirements:

• Communicate clearly and professionally in verbal and written interactions.
• Handle confidential information with ethics, integrity, and sound judgment.
• Provide systematic, trustworthy, people-focused support.
• Maintain a broad, strategic understanding of current technology, trends, and developments.
• Work independently while collaborating effectively with a team.
• Use resourcefulness and creative problem-solving to resolve issues.

• Provide first- and second-tier technical support for our restaurant and bakery locations, helping keep business-supporting systems optimized.
• Troubleshoot technical issues using existing knowledge and methodical approaches, and coordinate repairs through established partners.
• Perform hands-on and remote support, including installing and upgrading software and hardware and configuring systems and applications.
• Conduct preventive maintenance on workstations, laptops, printers, and peripherals.
• Coordinate warranty repairs with approved vendors and partners.
• Create domain and email accounts and mailboxes, manage group memberships, and image and configure workstations and laptops for new users.
• Add troubleshooting steps and instructions to our solutions database for future reference.
• Record, track, and document the problem-solving process for each request, including successful and unsuccessful decisions.

• Active Directory
• Hardware
• Support
• Windows

More:

We are KORE1, a nationwide provider of staffing and recruiting solutions, and we have an immediate opening for an IT Help Desk Technician, Tier 1/2, supporting Windows, Active Directory, and potentially point-of-sale systems. The role is based in Calabasas, California, and requires onsite work three days per week. You will report to the Senior Infrastructure Service Delivery Manager. This is projected to be a three-to-six-month contract-to-hire opportunity, with possible conversion to full-time based on performance, mutual fit, and business needs.

last updated 40 week of 2026