Supervisor, Operations

Supervisor, Operations

The Operations Supervisor is responsible for overseeing daily warehouse and logistics operations within a fast-paced third-party logistics (3PL) environment. This role ensures efficient execution of inbound, outbound, and inventory processes while maintaining high standards of safety, quality, and customer service. The Operations Supervisor leads a team of associates, drives performance, and supports continuous improvement initiatives to meet operational and client expectations.

Key Responsibilities:

• Supervise daily warehouse operations including receiving, putaway, picking, packing, shipping, and returns
• Lead, train, and motivate a team of warehouse associates to meet productivity and accuracy targets
• Monitor workflow and staffing levels to ensure optimal labor utilization and schedule adherence
• Ensure compliance with company policies, safety regulations, and OSHA standards
• Track and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracy
• Identify operational issues, troubleshoot problems, and implement corrective actions in real time
• Support inventory control processes including cycle counts, audits, and discrepancy resolution
• Collaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceeded
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality
• Assist in workforce planning, including scheduling, attendance management, and performance evaluations
• Maintain a clean, organized, and safe working environment

Qualifications:

• High school diploma or GED required; Bachelor's degree preferred
• 35 years of experience in warehouse or logistics operations, preferably in a 3PL environment
• 13 years of supervisory or leadership experience
• Strong knowledge of warehouse operations, inventory management, and distribution processes
• Experience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)
• Ability to analyze data and make informed operational decisions
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

About DP World:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.