Supervisor, Warehouse Operations

Job Summary

The Supervisor of Warehouse Operations oversees daily distribution activities to ensure safe, efficient, and accurate execution of warehouse operations. This role directly supervises frontline associates, manages workflow, and addresses operational issues in real time. The position is responsible for translating plans into execution while reinforcing performance, safety, and quality standards.

Essential Job Functions*

• Supervise day-to-day warehouse operations including picking, packing, receiving, and shipping.
• Assign work and balance labor to meet volume and service requirements.
• Monitor productivity, quality, and safety performance on the floor.
• Coach and provide performance feedback to hourly associates.
• Address operational issues, delays, and escalations during the shift.
• Enforce safety policies and conduct safety observations.
• Support onboarding, training, and cross-training activities.
• Ensure accurate system transactions and documentation.
• Partner with inventory, quality, and maintenance teams.
• Support continuous improvement initiatives and standard work adherence.
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High school diploma or equivalent.
• 6+ years of manufacturing, warehouse, industrial, or related experience.
• 1+ year of leadership experience.

Competencies - Knowledge, Skills and Abilities

• Strong knowledge of warehouse operations and workflows.
• Direct supervisory and people-management skills.
• Ability to manage priorities in a fast-paced environment.
• Working knowledge of WMS and operational metrics.
• Effective coaching and communication skills.
• Problem-solving and decision-making capability.
• Ability to work flexible shifts and extended hours.

Operational Equipment

• N/A

Work Environment and Physical Demands

Work Environment

Shipping/Receiving: Fast-paced, standing on concrete floors up to 8 hrs/day. Exposure to loud noise. Functional vision and hearing required.

Physical Demands

Shipping/Receiving: Heavy, lifting up to 70 lbs., pushing/pulling up to 200 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.