Customer Service Representative

Position Overview The Customer Service Representative (CSR) is a key member of the hospital team, responsible for creating a welcoming and supportive environment for clients and their pets. In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy. Key Responsibilities Deliver a warm, professional, and empathetic client experience at every interaction Answer phones promptly and effectively, addressing questions, concerns, and requests Schedule appointments, procedures, and follow-ups with attention to clinic flow and patient needs Greet clients and patients, ensuring accurate check-in and check-out processes Educate clients on preventive care, wellness plans, and hospital services Process invoices, payments, and financial transactions accurately Maintain complete and accurate client and patient records in practice management systems Coordinate communication between veterinarians, technicians, and clients Support the care team by managing workflow and client expectations during busy periods Handle sensitive or emotional situations with compassion and professionalism Uphold AmeriVet’s standards of service, teamwork, and integrity Qualifications High school diploma or equivalent required 1+ year of veterinary customer service experience Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Basic computer proficiency (experience with veterinary software a plus) Comfort working around animals of all sizes and temperaments Work Environment & Schedule General practice veterinary hospital setting Fast-paced environment with a focus on wellness and preventive care Requires standing, walking, and interacting with animals Full-time schedule, including some evenings and weekends as needed Benefits Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Any Benefits listed above apply to full-time employees. #J-18808-Ljbffr Dormont Manufacturing Co