HR Generalist

Job Description

Job Description

The Senior Employee Relations Supervisor is a critical member of the Human Resources team, responsible for leading and resolving complex employee relations matters. This role provides day-to-day oversight to the Employee Relations team, ensuring consistency, fairness, and legal compliance throughout all disciplinary and performance-related processes. The supervisor serves as a strategic partner to managers and leaders, delivering expert coaching, supporting policy interpretation, and mitigating organizational risk while maintaining commitment to a positive and respectful workplace.

ESSENTIAL DUTIES & JOB FUNCTIONS: • Lead, coach, and support the Employee Relations team to ensure high-quality, consistent case handling. • Deliver engaging training on HR policies, employee relations best practices, and workplace compliance topics. • Provide strategic counsel to leadership regarding employee development, accountability, policy interpretation, and risk mitigation. • Conduct and oversee thorough investigations involving harassment, discrimination, retaliation, policy violations, workplace safety concerns, and other complex ER issues. • Facilitate mediation and conflict-resolution meetings, applying sound judgment to achieve fair, timely, and effective outcomes. • Review, evaluate, and approve disciplinary actions including written warnings, suspensions, and terminations to ensure alignment with policy and employment law. • Identify trends in employee relations cases and recommend proactive interventions, training, or process improvements. • Prepare clear, comprehensive documentation and ensure all sensitive matters are handled with the utmost confidentiality and professionalism. • Serve as a liaison with HR partners, legal counsel, and operations leaders to promote consistency and support organizational goals.

KEY PERFORMANCE INDICATORS (KPIs): • Act as a trusted advisor to managers and leadership on matters involving performance management, conflict resolution, attendance, conduct, and compliance. • Demonstrate a year-over-year reduction in employee relations issues escalating into formal investigations through early intervention and proactive coaching. • Ensure 100% of cases contain complete documentation, including case notes, supporting evidence, and finalized summaries. • Deliver ER training and policy education within established timelines and consistently achieve strong participant feedback. • Maintain SLA compliance for investigation response times, case progression, and case closure

QUALIFICATIONS: EXPERIENCE: • Strong experience in a Human Resources role with an emphasis on employee relations, investigations, or compliance. • Advanced knowledge of federal, state, and local employment laws and HR compliance standards. • Proficiency in Microsoft Office Suite, with strong skills in Microsoft Excel for reporting and case analytics. • Professional HR certification preferred (PHR, SHRM-CP, or equivalent).

Equal Opportunity Employer

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