Operational Supervisor I - Denver 9-1-1 Emergency Communications

About Our Job The Denver 9-1-1 National Crime Information Center (NCIC) Division is seeking to fill Operational Supervisor I to perform supervisory duties over the NCIC Division. The NCIC Division plays a critical role in ensuring seamless operations for multiple law enforcement agencies, including Denver 9‑1‑1, Denver Police Department, Denver Sheriff Department, Pre Trial Services, and numerous other regional and federal partners providing 24‑hour, 7‑day‑a‑week access. As an essential operations division, NCIC ensures immediate, accurate action on matters impacting public safety. The Denver 9‑1‑1 NCIC Division performs a wide range of technical and support functions, including assisting law enforcement personnel in identifying and apprehending individuals wanted for criminal activity, as well as entering and verifying law enforcement reports and data across federal, state, and local systems. This position is responsible for maintaining accuracy and quality in all work completed by division staff and ensuring timely corrective action when errors occur. Precise identification is critical, ensuring the correct individuals are held accountable, and arrest records remain reliable. Supervisors oversee 7–15 employees per shift while working a minimum eight‑hour shift. They are responsible for directing and monitoring daily workflow to ensure departmental priorities are achieved. In addition, supervisors conduct audits, provide guidance, troubleshoot issues, and support both internal and external customers in handling complex or escalated situations. This position will also facilitate teams and initiatives and assume command of the Denver 9‑1‑1 NCIC Division in the absence of the Operations Manager and department leadership. This is an essential personnel position and is subject to immediate recall during major and/or emergency situations. This position requires the employee to work during inclement weather, regardless of the City's operational status. Additionally, this position supports professional and/or higher‑level managers by performing a variety of operational functions including reporting, evaluation, information management, and process improvement, including creating and/or editing policies for review by the Section Manager and the Director. Job Responsibilities Supervises division staff members involved in the operation and recommends process improvements and changes in practices and procedures to increase operating efficiency and expedite workflow Plans, assigns, and evaluates the work of staff; provides technical expertise and establishes division and staff work goals and objectives Provides work instruction, assists employees with difficult and unusual assignments, and encourages innovation Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion Conducts hiring interviews and assists in selections of candidates for job openings Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork Encourages regular communication and informs staff of relevant business issues and their impact on the organization Plans, assigns, and evaluates the work of staff members and provides reward and recognition for proper and efficient performance Develops and implements training and development plans and opportunities for subordinate staff Ensures quality, effectiveness, and efficiency of division activities and safety measures Creates and maintains production metrics for the division Performs other duties as assigned About You The ideal candidate will have: Demonstrated commitment to process improvement and a working knowledge of NCIC/CCIC Prior supervisory experience Experience training new employees on relevant standards, regulations, and operational requirements Minimum Requirements Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work) Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year experience License/Certifications: By position, requires a valid Driver's License at the time of application Licenses and certifications must be kept current as a condition of employment Position Details Position Type Unlimited Position Salary Range $60,064.00 - $99,105.00 Target Pay Based on Experience and Education Additional Information Agency Emergency Communications Redeployment during Citywide Emergencies City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact View email address on click.appcast.io with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. Company Culture With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose—for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #J-18808-Ljbffr City and County of Denver