Operations Analytics Manager

Job-ID: 22375Category: Data AnalyticsLocation: San Francisco, California, United StatesWorkplace: HybridPosted: 2026-11-06Job Role: Business Analytics-AnalyticsExperience (In Years): 3-6Job Location: San Francisco, United StatesWork Location: San Francisco, CAWork Mode: Hybrid (3 days/week in office)Salary Range: $130K/Yr - $160K/Yr Base + Annual BonusThe posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the processFor more information on benefits and what we offer please visit us at US Careers and BenefitsWe are seeking hands-on Operations analytics professional to lead the engagement with a focus on Workforce management (WFM). The individual will own capacity planning end to end, from building forecasts and staffing models to turning the results into clear recommendations for senior business and operations leaders. The candidate will also identify and drive operations analytics initiatives and act as primary point of contact between the business and offshore analytics team.The role blends hands-on analytical depth with executive level communication. The candidate should be equally conformable, debugging a staffing model and presenting its implications to senior leaders.QualificationsCandidate Profile:5+ years in operations analytics, WFM or capacity planning with 2+ years of leading engagementsAdvanced proficiency in SQL and at least one analytical programming language, such as Python or R.Experience building dashboards in TableauStrong analytical and structured problem-solving skills.Strong written and verbal communication, stakeholder management, and consulting skills.Ability to independently identify opportunities, develop recommendations, and influence cross-functional stakeholders.Bachelor's degree in economics, mathematics, computer science, engineering, operations research, statistics, or a related quantitative field.Preferred Qualifications:Hands-on experience with Claude Code or similar AI coding assistantsFinancial services, banking, or lending operations experience (collections, servicing, fraud, origination support)ResponsibilitiesCapacity Planning and Workforce managementOwn capacity planning across lines of business: forecasting, workload and productivity assumptions, shrinkage, attrition, hiring and FTE requirementsBuild and maintain staffing models and what-if scenariosTrack forecast accuracy and continuously improve methodologyAlign plans with WFM, finance, and operations leadersOperations Analytics InitiativesLead initiatives in performance management, KPI frameworks, agent and channel performance, cost leakage and contact driver analysisBuild dashboards and self-service reporting for data driven decisionsApply AI-enables approaches to improve analytics productivity, automation and insight generationEngagement and Team LeadershipSupport the offshore analytics team: scoping work, setting priorities, reviewing deliverables, and ensuring quality and on-time deliveryManage the engagement plan, status reporting, risks and issues, and governanceCoach team members on analytical rigor, storytelling and business contextStakeholder management & CommunicationPresent analyses, risks and recommendations to senior leadership in a clear, decision-oriented wayTurn complex outputs into business narratives, executive summaries, and presentationsManage priorities, timelines, and expectations across competing requestsAct as a strategic advisor to business leaders, not just a reporting resource