Security Service Technician

Security Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Security Service Technician to join integration business unit. Primary responsibilities include:

• Perform advanced troubleshooting and resolution of security system issues
• Serve as a technical escalation point for complex service calls
• Support access control, video surveillance, and integrated security systems
• Maintain accurate and detailed service documentation
• Ensure high first-time resolution rates and minimal system downtime
• Provide professional customer communication and support
• Assist and support other technicians as needed

Basic qualifications include:

• High School Diploma or GED
• 3-5 years of experience working in a similar technical role
• Advanced experience with electronic security systems
• Preferred platform experience: Brivo, Avigilon, Verkada, CCURE, Genetec, Bosch Responder 5, Atles, IED Notifier, Ascom
• Experience supporting multi-platform access control and video systems
• Strong understanding of networking fundamentals and system integration
• Ability to work independently and manage complex service calls. Strong documentation, communication, and organizational skills

Preferred qualifications include:

• Associates degree
• Industry certification(s)
• Basic computer skills, strong written and verbal communication, strong sense of customer service
• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, healthcare systems, or security equipment

Salary: $25-40 per hour, depending on experience.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at View email address on click.appcast.io. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.