26/27 Lead Dispatcher

Lead Dispatcher

Reports To: Director of Transportation
Department: Transportation
Wage/Hour Status: Non-Exempt
Date Revised: 1/17/2024
Primary Purpose: Support transportation operations by being the first line of contact for all incoming phone calls and directing calls accordingly. Coordinate assignments and schedules of bus drivers, routes and vehicles to ensure safe, efficient and economical transportation services. Manages all transportation related emergency calls including accidents.

Qualifications: Education/Certification: High School Diploma or GED, preferred but not required
Clear and valid Commercial Driver's License-Class A or B with P&S Endorsements
Successful completion of behind-the-wheel training
Successful completion of 20 hr. Texas Department of Public Safety Certification Course
Texas Association for Pupil Transportation Specialist Professional Certification, preferred but not required
Special Knowledge/Skills: Demonstrate ability to remain calm and professional in an environment with frequent interruptions
Ability to interact with a diverse group of individuals in a courteous and tactful manner, establish and maintain effective working relationships
Ability to handle problems and stressful situations tactfully and apply proactive problem-solving skills
Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals
Ability to use routing computer software to obtain student transportation information as needed
Ability to appropriately communicate with students, teachers, parents and members of the community
Ability to work evenings or weekends as needed
Ability to operate a school bus
Ability to pass DOT physical examination by an appropriate health professional designated by the district
Ability to pass administered drug and alcohol tests
Ability to have clearance on criminal history check
Ability to have acceptable references
Ability to have an acceptable driving record
Proficient in Microsoft office applications such as: Excel, Word, Powerpoint, etc
Ability to use Google Drive, Google Docs and Google Spreadsheets
Experience: 3 to 5 years experience driving a school bus
2 years experience driving for Splendora ISD
Previous dispatch experience
Previous secretarial experience
Must be at least 21 years of age

Major Responsibilities and Duties: Dispatch drivers and communicate with them using a telephone or two-radio
Notify drivers, parents and school personnel of any changes in a student's bus service
Communicate with students, parents, staff and community about their complaints with drivers, buses, routes and safety concerns
Communicate with parents or campus staff bus route information such as; bus stop locations, times of pick up and drop off times and route numbers
Receive incoming calls, field inquiries and/or direct to appropriate staff
Answer general questions and requests that fall within the level of responsibility
Welcome all visitors and maintain effective rapport with general public and handle any concerns or complaint in a prompt courteous manner
Prepare correspondence, memorandums, requisitions and reports for transportation
Maintain physical and electronic department files
Perform routine office tasks, including emailing, copying, printing and scanning documents
Participate in meetings
Write, schedule and keep daily logs of activity
Have established and maintain regular and reliable attendance and punctuality records
Maintain confidentiality at all times
Stay up to date professionally through the selection of quality staff development opportunities for professional growth
Participate as an effective team member who contributes to district, department and content goals
Demonstrate integrity and ethics
Utilize time wisely for effective management of job responsibilities
Maintain punctuality in daily work times, appointments and meetings
Meet task completion deadlines established by director
Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators and co-workers
Work cooperatively with co-workers and supervisors to ensure that the Splendora ISD mission, vision, core principles and learner profile are met
Maintain a positive and professional tone in all communication (email, written or verbal)
Drive any bus route at anytime needed
Drive white fleet bus routes or aide on a special needs route at anytime needed
Perform other duties and accept other responsibilities as assigned

Supervisory Responsibilities: None

Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment including computer and peripherals; two-way radio, safety equipment including but not limited to flare, reflective signs and fire extinguishers
Posture: Frequent standing; frequent kneeling/squatting, bending/stooping, pushing/pulling and twisting; work in tiring and uncomfortable positions.
Motion: Frequent walking; frequent climbing, grasping/squeezing, wrist flexion/extension and overhead reaching; frequent driving.
Lifting: Heavy lifting and carrying (45 pounds and over) on a daily basis.
Environment: Work outside and inside, on slippery or uneven walking surfaces; frequent exposure to extreme hot and cold temperatures, dust, toxic chemicals and materials, noise, vibration and electrical hazards; may work in tight or enclosed spaces; may work alone; regularly work irregular hours; occasional prolonged hours.
Mental Demands: Maintain emotional control under stress.