Client Success Manager - Long Term Care
Northern Pharmacy & Medical Equip Corp
Northern Pharmacy & Medical Equipment
Northern Pharmacy & Medical Equipment is seeking a motivated professional to develop and maintain partnerships with long-term care facilities. This position serves as the primary point of contact for clients while identifying opportunities to grow pharmacy, DME, and medical supply services.
Why Us
Mission-Driven Work
Every relationship you build directly improves care outcomes for long-term care residents and their families.
Room to Grow
We're expanding fast. Your success creates real, tangible paths for career advancement within our growing division.
Requirements
- Manage and grow relationships with assigned long-term care accounts.
- Serve as the primary point of contact, ensuring exceptional customer service and satisfaction.
- Coordinate new client onboarding and support client retention initiatives.
- Identify opportunities to expand pharmacy, DME, and medical supply services.
- Conduct routine facility visits and build relationships with key decision-makers.
- Represent the company at industry events, trade shows, and networking opportunities.
- Maintain accurate CRM documentation of client interactions and account activity.
- Monitor market trends and competitor activity to identify new business opportunities.
- Travel throughout the assigned territory (up to 80%), including occasional overnight stays.
- Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply services to meet each facility's unique needs.
What You Bring To The Team
Bachelor's degree
LTC experience preferred
Pharmacy Technician Certification preferred
Experience: 13 years of medical sales experience (pharmacy, pharmaceutical, or medical device preferred)
13 years of B2B customer service experience
Proven track record of meeting and exceeding goals
Strong interpersonal and communication skills; building rapport at every level
Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
Willingness to travel up to 80% of the time, including occasional overnight stays
Ability to thrive and adapt in a fast-paced, high-growth environment
What We Offer
Compensation: Competitive base salary plus performance-based incentives
Growth: Pathways for professional development and career advancement
Travel: Milage reimbursement
Mission: Be part of a team genuinely improving care for LTC clients across the region
Momentum: Join a rapidly growing division with real opportunity to shape its future
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