IT Support Specialist

Position: IT Support SpecialistLocation: Miami, FL 33172 (Onsite) Job Type: Full-Time Schedule: Wednesday - Saturday (12 hour shifts) Job Summary Our client is a global telecommunications company based in Doral, FL, providing innovative connectivity and technology solutions to businesses worldwide. They are seeking a Bilingual IT Support Specialist to deliver remote and phone-based technical support to customers. This role is responsible for troubleshooting hardware, software, mobile device, and network-related issues, documenting support activities, and ensuring service levels are met. The ideal candidate is a customer-focused problem solver with strong communication skills, technical aptitude, and a passion for delivering exceptional support in a fast-paced environment. Key Responsibilities: Assist users with the installation, configuration, and usability of desktop computers, peripherals, and software. Provide support for desktop computers, mobile devices, peripherals, software, and networks. Offer remote connection support to end-users. Train and orient staff on hardware and software usage. Track tickets until final resolution, including Incident & Change tickets. Prepare status reports and recap emails as necessary. Attend group and general staff meetings. Create procedures documents and document standards and procedures. Work with vendor support contacts to resolve technical problems. Utilize monitoring tools to track events affecting managed environments. Assist the backup engineering team with monitoring and daily management of environments. Perform scheduled and unscheduled hands-on tasks as needed. Requirements: Minimum of 1-year call center/support center experience preferred. Willingness to learn new technologies. Excellent verbal and written communication skills in English and Spanish. Strong client interaction and customer service skills. Ability to work flexible hours, including nights, weekends, and holidays. Technical problem-solving skills with adherence to established procedures. Ability to function autonomously and under stressful conditions. Detail-oriented. Preferred Technical Skills: Familiarity with management applications likeBMC(Remedy), CA Spectrum,Siebel,Solarwinds,Netcool, etc., is a plus. ITILCertifications Foundation/Service a plus. CompTIACertifications (A+) is a plus. Microsoft Certifications are a plus. Experience in the telecommunications and/or Information Technology industry is preferable. Experience working in a Call Center and/or data center environment is preferable. CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit #J-18808-Ljbffr