Client Services Coordinator

Job Description

Job Description

Support the leaders who help pharmacies nationwide!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Services Coordinator who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.

Please note:

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You'll Do:

• Act as the central point of contact between executives, internal teams, customers, and external partners
• Assist with planning and coordinating department initiatives, projects, and cross-functional activities
• Prepare dashboards, status updates, and operational summaries as requested
• Track and manage departmental deadlines, priorities, and deliverables
• Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
• Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records
• Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
• Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
• Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues

Qualifications:

• 2-4 years of experience in administrative, operations, project coordination, or executive support roles
• Exceptional written and verbal communication skills
• Strong organizational abilities with meticulous attention to detail
• Ability to manage multiple priorities with minimal supervision in a fast‐paced environment
• High level of professionalism, judgment, and confidentiality
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
• Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
• Strong analytical and problem-solving skills

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match 
• Employer contributions to Health Savings Accounts (HSA )
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

If you thrive on organization, communication, and supporting leaders APPLY TODAY!

 #ID1   #ZR    #LI-CB1

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.

At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.