Senior Project Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

EOE/M/F/Vets/Disabled

General Summary of Position:
Achieve effective and efficient project management across multiple industries. Perform day-to- day project management work activities using PMI standards, processes, methodologies and Granite systems. Utilize structured and disciplined practices to ensure project management activities are consistent with company initiatives and expectations and achieve high quality, professional service delivery.

Achieve financial targets inclusive of project budget, gross profit, and related financial metrics within area of responsibility. Ensure project management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.

Duties and Responsibilities:

Project planning fundamentals: initiating, planning, estimating, resourcing, scheduling and budgeting

Project control fundamentals: monitoring, anticipating potential problems, identifying project conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, project reporting, quality review and assurance.

Relationship management fundamentals: client relationship management; project team management; and overall change management

Prepare Project Roadmap with concurrence of all participating organizations and negotiate agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, risk and communication management plans.

Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications

Direct the work of employees assigned to the project from technical, professional, or administrative areas.

Manage the delivery and execution of projects deploying on a National to International scale through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.

Act as primary customer contact for project activities, leading project review sessions with clients working within multiple time zones - to discuss cost, schedule, and technical performance. Conduct recurring customer reviews addressing costs, schedules, risks and customer considerations.

Develop new business or expand the product line with the client as applicable. Manage customer enhancement programs including all bid and schedule estimates and management approval activities.

Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.

Manage project issues/risks in a timely manner, escalating when necessary.

Foster collaborative working relationships within operations and across all levels and departments of the organization to execute project management activities and company priorities.

Promote continuous growth of project management practices within the PMO and organization to achieve client and organizational objectives.

Achieve performance targets established by leadership for applicable Key Performance Indicators.

Perform other duties as assigned by management.

Required Qualifications

5-10 years' experience managing telecommunications and infrastructure projects

Relevant industry certifications preferred, but job experience will be considered

Understanding of structured cabling systems consisting of cat 5e, cat 6, and fiber optic cable.

Understanding of Telephony Projects including POTS, VOIP, and SDWAN

Ability to manage multiple (15 or more) projects simultaneously within the estimated budget. Ability to manage projects in locations across USA and Canada.

Fluent in MS Office (Word, Excel, PowerPoint, Outlook) , SharePoint, MS Project, PPM tools, ERP, S AD, VISIO, Adobe Acrobat Proficient

M-F 8-5 availability, but on call responsibilities will be needed as well

Experience working with client and internal teams on a national scale

Experience deploying projects across a multisite footprint

Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.

Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.

Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues.

Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.

End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.

Strong experience handling employee issues and making sound judgment decisions in this area.

Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.

Able and willing to travel up to 5%.

Preferred Qualifications

4 year college degree and/or Military experience

5-10 years plus of technology services industry experience.

PMP, Six Sigma, Agile preferred, but previous job experience will be taken into account

Telephony experience

VOIP experience

SDWAN experience

POTS experience

PBX experience

WIFI experience

Network Infrastructure experience

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