Global Key Account Management Senior Expert - Technology Sector

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.YOUR ROLE Account Management: Ownership of total CEVA Global business relationship with Technology sector specified customer; aligning all business and financial commitments and company resources to successCustomer Growth: Identify, develop, sell, initiate and provide operational oversight to increase CEVA business with assigned accountsEnsure Customer Retention: Retain current business in all geographies.Customer Relationships: Expand relationships to the “C” levels with the customer in executive levels, clusters, and different business units worldwide.Negotiations: Lead and co-ordinate negotiations with the customer in all major contracts and opportunities.WHAT ARE YOU GOING TO DO ?Be the Senior point of contact for the assigned accounts for any normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account.Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and developmentMaximize consistency of the CEVA experience throughout all contacts with the specific clients around the World.Provide regular reports, briefings and reviews as required within CEVA including to the Executive BoardDevelop plans to ensure the retention of current global business levels with specified accounts, preferably to a “no bid” level of confidenceBuild and strengthen relationships at “C” level with the client. Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team. Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required Own and drive account growth: make comprehensive development plan(s) for each aspect of the assigned account and update on regular basis. Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive SponsorsIdentify and qualify opportunities for additional business. Develop qualified opportunities from ‘contact to contract’, together with the relevant Cluster Business Units (P&L owners). This is multinational effort demanding the ability to match customer needs to CEVA intellectual capital to practical application and developmentLead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedureManage P&L’s and accounts receivable from a global to cluster level across business lines to ensure customer obligations are met by both CEVA and the customer to the discipline of the commercial arrangements in placeCreate input for annual budget cycle from the approved account plans and take responsibility for the delivery of the related targets for CEVA and customer benefitManage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through cluster MDs or designates to hold all CEVA accountable to approved levels of commitment Demonstrate and provide confidence regarding Technology expertise, including input to supply chain, business strategy and impeccable executionWHAT WE ARE LOOKING FOR ?Master’s degree advantageousSpecific logistics and or multi-national focusThe role requires a skilled relationship management professional with proven track record (10+ years) in related experience with half of that being in a senior capacity.3+ years commercial negotiationsNetwork management experience (5+ years)5+ years minimum experience in global account leader role3+ year minimum positive track record in P&L responsibility; multi-national sitesMature judgment and decision-makingC-Level trainingSmart Solution selling experienceAs a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: View email address on click.appcast.io. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.At CEVA we are committed to creating a safe and healthy work environment. We offer: A Competitive Compensation PackageComprehensive Health & Dental BenefitsProfessional Development OpportunitiesContinuing EducationCEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.