Senior Member Care & Financial Reconciliation Specialist

Title and Position Information Title: Member Care Support II Department: Member Care Job Code: 1519 Pay Scale: $21.00 - $23.00 hourly Status: Non‑Exempt Reports To: Supervisor – Member Care Support General Description Perform complex, time‑intensive credits on non‑performing assets through journal entries and department monetary adjustments. May be required to occasionally balance outages. Responsible for the accuracy of charge‑off losses and adjusted journal entries ensuring accounting principles are followed for proper financial record keeping. Tasks, Duties, Functions Ability to perform all duties of a Member Care Support Rep I. Analyze general ledger accounts. Monitor and maintain sub‑ledgers, reconcile, and research accounts to clear variances. Participate in department projects. Maintain a basic understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act (BSA) and anti‑money laundering laws appropriate to the position. Assist in audits and reconciliations on account types including the following: Vehicle/RV loans Personal Loan Line of Credit Credit Card Collection payments Collection extensions Expulsion Process Account closure Negative Shares, Visa, and Loan Charge‑offs. Review delinquent accounts 150 to 180 days past due and write‑off small account balances on personal loans, Visa, and negative shares. Reconcile daily teller work. Review the accurate processing of Journal Vouchers and elevate to supervisor as needed. Review the accurate processing of Data Changes and elevate to supervisor as needed. Post and balance all Chapter 13, collection agency, and attorney suit payments. Process all warranty and gap refund checks on members’ accounts. Draw corporate checks for charge‑off accounts pending expulsion, as needed. Administer the expulsion process by identifying and researching accounts associated with account losses. Identify assets associated with members’ account and process delinquency offsets, and account closure. Assist the Supervisor on ongoing departmental projects. Perform other duties as assigned. Physical Skills, Abilities, and Exertion Effective oral and written communication skills required to interact with internal staff and constructively adjust and follow‑up on member accounts. Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, such as financial calculators, 10‑key. Must work independently with minimal direction and exhibit own initiative. Organizational Contacts & Relationships Internal: Branch management and staff, Real Estate, Centralized Lending, IRA, Accounting, and Payroll Deduction Departments. External: Members, outside adjusters, credit reporting agencies, and collection agencies. Qualifications Education: High school curriculum is required; AA degree in accounting or an equivalent combination of education and training is preferred. Experience: Three years or more performing journal entry, reconciliation, and research work in a similar position within a financial institution. Knowledge and Skills: Strong oral and written communication skills. Demonstrated strong knowledge of Golden 1 products, services, policies, and procedures. Credit union and accounting rules, regulations, and policies. Ten‑key proficiency. Strong comprehension of the Journal Voucher process, General Ledger system, Credit Console, and Data Safe. Excellent analytical skills and problem‑solving ability with the ability to balance and reconcile GL accounts. Physical Requirements Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range; a device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications None #J-18808-Ljbffr