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Sales Support Coordinator

$26.65 per hour

On-Board Services

Sales Support Coordinator

On-Board Services is hiring a Sales Support Coordinator in Hazlet, NJ.

Position Title: Sales Support Specialist

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location: Hazlet, NJ

Shift: 1st Shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $26.65/HR

Responsibilities
  • Support Account Managers by managing consolidated price lists, forecasts, product documentation, sample requests, customer quotations, and coordinating with internal departments including Regulatory, Quality, Planning, Finance, and Customer Service.
  • Coordinate with Customer Service and manufacturing teams to ensure timely completion of all requirements for order release.
  • Collaborate with customer service teams across multiple regions to standardize processes and ensure consistency.
  • Analyze sales tracking reports to monitor forecast accuracy, identify discrepancies, and support sales operations.
  • Receive, track, and help resolve customer complaints in a timely and professional manner.
  • Ensure all activities comply with customer contracts and company policies.
  • Participate in customer meetings alongside Account Managers to address customer needs, provide support, and strengthen relationships.
  • Monitor service performance through Key Performance Indicators (KPIs) and recommend improvements to maintain high service standards.
  • Build and maintain strong customer relationships by delivering exceptional service and support.
Qualifications
  • Bachelor's degree or equivalent university degree.
  • 1–3 years of experience in Sales Support, Customer Service, Account Coordination, or a manufacturing environment.
  • Experience managing multiple customer accounts while effectively prioritizing competing responsibilities.
  • Proven ability to work cross-functionally in a fast-paced environment with strong organizational and time management skills.
  • Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint; SAP experience preferred.
  • Excellent interpersonal, verbal, and written communication skills with the ability to build strong relationships with customers and internal stakeholders.
  • Strong English verbal and written communication skills required.
Vacancy posted 4 days ago
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