API Integration Support Engineer

Overview Wise is a global technology company building the best way to move and manage the world’s money. Hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Your Mission Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, resolving critical issues in real-time. Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. Independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source. Incident Response: Act as the calm, decisive first responder during major technical incidents, coordinating with global engineering and commercial teams. Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements. Cross-Functional Collaboration: Work with global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance. Qualifications Experience: 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment. Technical Chops: Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases. Basic knowledge of programming languages like Python or JavaScript is a strong plus. Multi-Channel Communication: Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls. Incident Management: Calm under pressure with experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages. Additional Information Schedule Flexibility: Standard 9-to-5 schedule that includes a once-a-month on-call rotation for weekend and holiday coverage. Location: Located in (or willing to relocate to) the Austin, Texas area. Work Authorization: Legally authorized to work in the United States. Note that Wise cannot provide future visa sponsorship for this position. #J-18808-Ljbffr