Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Head of Client Experience in Oklahoma City, OK vacancy
$67k - $101k
...adoption patterns, and create compelling ROI narratives ~ Document what works and what doesn't. Contribute learnings, tactic experiments, and playbook inputs back to the segment manager and cross-segment team What We're Looking For ~2-4 years in Customer Success...SuggestedRemote workRelativity Inc
Oklahoma City, OK3 days ago$78k - $84k
...organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with... ...transform customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions. This role...SuggestedFull timeWork experience placementCurrently hiringWork at officeRemote work- A popular pizzeria in Moore, Oklahoma is seeking a Support Team Member responsible for providing an exceptional experience for guests through excellent service and maintaining a clean, inviting atmosphere. Applicants must be at least 16 years old and possess a Food Handlers...SuggestedFlexible hoursShift work
- Description PURPOSE | The primary commitment of the Guest Support Team Member is to provide an EXCEPTIONAL experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred). Achieving...SuggestedFlexible hoursShift work
- ...assist with check-ins/outs, guest requests, and communications with other departments to ensure smooth operations. Ideal candidates bring hospitality experience, strong guest service skills, and the ability to multitask in a fast-paced environment. #J-18808-Ljbffr MiloSuggested
$15 per hour
...a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over...Hourly payLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- Global Partners LP is hiring a Guest Service Associate in Massachusetts to deliver a top-notch guest experience and support store operations. You will greet guests, operate the POS, manage cash and stock, and coordinate with management on guest requests and vendor issues...Flexible hoursShift work
- Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, coach employees, and ensure excellent guest experiences. The role includes cash handling, POS operations, and maintaining store standards. You will support safety and policy adherence while...Weekend workAfternoon shift
$112.3k - $143.6k
...value of the Driivz platform while ensuring successful adoption, integrations, and long-term growth. The ideal candidate has experience managing large enterprise accounts and significant ARR, is comfortable working with APIs and complex SaaS platforms, and can translate...Local areaRemote workVontier
Oklahoma City, OK20 hours ago- We are seeking a driven and relationship-focused Client Solutions Executive to help grow and support our technology solutions business. This role is responsible for identifying client needs, developing strategic relationships, and delivering customized managed services...Long term contractContract work
Titan Professional Resources
Oklahoma City, OK2 days ago $33.17 - $44.39 per hour
...Opportunity Responsible for renewing and expanding revenue within given client base Proactively address any concerns or challenges to secure... ...to time What You'll Need BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business Experience...Local areaFlexible hours$85k
...Client Success Manager This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States. Are...$101.6k - $152.4k
...understanding, and customer focus, the Success Manager helps improve delivery outcomes, strengthen product adoption, and turn project experience into actionable insights for continuous improvement. WHAT YOU'LL DO Manage Opportunities & Project Engagement Track EAE...Full timeTemporary workLocal areaImmediate startFlexible hours- Spectrum is seeking a Customer Success Manager IV to own outcomes and value realization across a portfolio of enterprise customers. You will act as the quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure Renewal, adoption, and long-term value...
$70.7k - $120.3k
...differentiation. Collaborate cross-functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs. Manage escalations with sound judgment, ensuring timely resolution and clear communication...Remote workAfternoon shift- ...collaboration and serving as the primary voice for customer success in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS...
$60k
...building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and... ...Bachelor's degree and/or combination of equivalent work experience preferred. Required Experience, Knowledge and Skills ~2+...Full timeFor contractorsWork experience placementFor subcontractorWork at officeLocal areaRemote workHome officeWork visaDodge Construction Network
Oklahoma City, OK20 hours ago$119.6k - $215.4k
...Do you love solving problems in creative ways? Thrive on delivering high ROI and standout customer experiences? Do you want to become the go-to expert for the biggest names in Commerce, Transportation, and Manufacturing? Join our Prestigious Customer Success & Professional...Work experience placementWork at officeRemote workAkamai
Oklahoma City, OK2 days ago- ...responsive, transparent, and focused on results - for our people, our clients, and our company.We’re a people-centric firm, so it’s no... ...related area is preferred. A minimum of eight years of client experience with increasing responsibility.#LI-DNPAdditional...Full timeWork at officeRemote workFlexible hours
Olsson
Oklahoma City, OK4 days ago $135k - $149k
...LevelSenior ManagerJob Description & SummaryThe OpportunityAs a Client Engagement Lead Senior Manager you will lead client-focused... ...engagements while supporting a people-centered, results-driven experience for clients and internal teams.Responsibilities- Leading client...Full timeWork experience placementH1bPwC
Oklahoma City, OK1 day ago$15 - $18.23 per hour
...Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The... ...Skills €¢ Priority Setting €¢ Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursShift workBanfield
Edmond, OK2 days ago- ...Capital Ventures and Fiserv. Position Purpose: The Senior Client Executive assumes the leadership role in managing defi... ...any time with or without notice. Required Education and Experience: Bachelor’s degree required. Relevant equivalent work experience...Work experience placementFlexible hours
defi AUTO LLC
Oklahoma City, OK13 days ago - ...into real, repeatable offerings that create genuine value for clients. You move fast, work across disciplines, and are equally comfortable... ...solutions from scratch — not retrofitted workflows, but experiences and systems built around what AI actually makes possibleBring...Full timeLive inWork at officeLocal areaShift work
Accenture
Oklahoma City, OK2 days ago $165k - $190k
...healthcare. What We're Looking For The Client Partner, Real-World Evidence is... ...Engage with senior stakeholders including heads of HEOR, RWE, Market Access, and Clinical... ...Track Record: 6+ years of successful sales experience, ideally in healthcare, life sciences, or...Contract workDatavant
Oklahoma City, OK3 days ago- ...requested EDUCATION Required ~ Bachelor’s degree in Healthcare, Information Technology, Business or related field or relevant experience and/or education as determined by the company in lieu of bachelor’s degree. Preferred ~ None EXPERIENCE Required...For contractorsWork at officeLocal area
Highmark Health
Oklahoma City, OK3 days ago - ...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾... ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Oklahoma City, OK4 days ago - A growing accountancy firm in Bury St Edmunds is seeking a confident and organised Client Manager to take responsibility for leading teams, coordinating client activity and ensuring operational excellence. This is a great opportunity for someone who enjoys a varied workload...Flexible hours
- ...to protect essential resources for today and tomorrow. Join us. Client Executives are responsible for driving revenue growth and... ...presence and generate new business opportunities. Required Skills & Experience 3+ years of enterprise software, SaaS, or technology solution sales...Contract workWork at office
- ...expansion and renewals, and ensure internal decisions are grounded in what's actually happening in the field. Requirements 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments. Experience owning white‑...Contract workRemote workRelocation packageFlexible hoursShift work
- ...methods, and drawing insights from complex datasets. We support our clients through their entire business lifecycle; providing market... ..., and support their growth and performance. Qualifications Experience - 5+ years of primary market research consulting experience, focused...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
Related searches