Fire Service Technician

Fire Service Technician V As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Benefits Competitive salary Paid vacation/holidays/sick time and a comprehensive benefits package including 401K, medical, dental, and vision care – Available day one Extensive product and on‑the‑job/cross training opportunities with outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle (as applicable), tools, and equipment to complete all jobs Providing scheduling and management support JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future Responsibilities Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representatives and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex, Grinnell. Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals. Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction. Complete service acknowledgements with proper coding through communication devices, such as smartphones and laptop computers. Obtain customer signature upon completed service call assignment. Participate in a scheduled on‑call rotation and help to train or mentor others on the service team. Provide the highest level of service to resolve building inefficiencies and provide solutions and outcomes at the time of service. Perform other duties as assigned. Qualifications Required 6+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices. High School Diploma or equivalent. Ability to follow verbal and written instructions. Capable of performing physical labor including carrying and moving equipment and tools up to 50–70 lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours including weekends to meet customer requirements. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and always follow safety guidelines and procedures. Possess a valid driver’s license and driving record that meets company requirements. Retain any licenses that are required by National, State, and Local codes. NICET I certification. Preferred NICET Level II certification strongly preferred. Compensation Hourly rate: $33.56–$46.11. The rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role, although exceptional candidates may bring unique skills and experiences that exceed the typical profile. Exceptional candidates are encouraged to apply. For details, visit #J-18808-Ljbffr Johnson Controls, Inc.