Quality Complaints Senior Associate

Duration: 12 months contract
Shift : Standard Business Hours. Schedule is an 8-hour shift with a 30 min lunch.

Job Description:
Nice to have: documentation practices, GMP, previous lab experience.


Hiring Manager Notes:

• What type of qualities/characteristics are you looking for in candidates to work best with your team? Self-motivated individuals interested in gaining expertise in a fast paced environment
• When reviewing resumes, what stands out to you when looking for the right applicants? GDP experience, complaints experience are both a plus
• What is your minimum education and years of work experience you think it most suitable for this role? (what field of education would you like to see on an ideal candidate's resume and what industry experience are you looking for?) Bachelor's degree in life sciences

Responsibilities:

• Receive, clean, and evaluate product complaint return samples. This includes but is not limited to photographs, x-rays, and written inspections.
• Interface with various company sites and business partners
• Manage complaint return sample inventory
• Author technical assessment reports
• Clean and prepare shipment inventory to provide to the Mail Center for delivery to patients

Requirements:

• Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience.
• Typically, 1 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.

Tasks and expectations:

• Evaluate documentation and operation according to company guidelines.
• Be self-motivated, attentive to details and able to prioritize and meet deadlines. Basic statistical mathematical skills including the ability to trend data.
• Basic project management skills. Independently understand, follow and implement instructions.
• Written and verbal communication & collaboration skills. Strong word processing, database and spreadsheet application skills.
• Strong organizational skills with the ability to manage multiple projects or assignments. Role may involve periods of prolonged sitting and standing.
• Role may involve lifting boxes and storage containers of up to 50lbs. R
• ole may involve transporting samples to different buildings across campus.
• This role will be excluded from Winter and Summer shutdowns and is expected to work during shutdowns excluding federal holidays.

Basic Qualifications:

• Master's degree OR
• Bachelors degree and 6 months of experience OR
• Associates degree and 2 years of experience OR
• High school diploma / GED and 4 years of experience.

Top 3 Must Have Skill Sets:

• Attention to Detail
• Self-motivated
• Team player

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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