Office Services Team Lead

Office Services Team Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Site Lead - Houston is responsible for providing leadership, operational support, client satisfaction, and ensuring compliance with TMG best practices. The lead is responsible for tracking all activities and reporting monthly volume to management. This role is adaptable, able to back up various functions, and works with the team to proactively identify areas of support.

Responsibilities:

• Responsible for all operations at client site
• Learns all aspects of operations and is able to provide mail services, shipping/receiving, hospitality, conference center management, facilities, and customer and client relations.
• Respond to inquiries and customer service requests with professionalism, expediency, and a white glove touch.
• Maintain inventory of standard and critical supplies, escalating when necessary.
• Perform regular inspections of floors; workspaces, kitchen and conference areas, supply stations and mail areas. Partners with on site property management, and necessary stakeholders when areas are in need of attention and/or repair.
• Build relationships with internal and external stakeholders; communicating effectively throughout all levels and teams in person, through email, chats, and phone.
• Track, collect, and prepare monthly reporting metrics.
• Other duties as assigned.

Qualifications:

• HS Diploma or equivalency required; higher education preferred
• Mailroom experience required; leadership experience preferred
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, PowerPoint, and Teams
• Must demonstrate leadership qualities and exceptional customer service skills
• Must be adaptable to a dynamic environment while possessing strong interpersonal skills
• Able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Exhibits superior verbal and written customer service skills
• Maintains confidentiality while working with highly sensitive materials
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times