Application Engineer- Industrial Communication

Job Description

About HMS

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We shape the connected world!

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HMS Networks makes the World more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and air-conditioners to get connected to software and systems – A necessity to meet the future demands for energy efficiency and sustainability.

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Position Summary

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As an Application Engineer, you will be the technical interface between HMS’s product portfolio and our customers; machine builders, device manufacturers, system integrators, and end-users. You will understand customer applications and requirements, define how HMS solutions fit into those needs, and support pre-sales, design-win, application development, commissioning, and post-deployment optimization. You will work closely with Sales to promote, organize, and deliver various certified training programs on-site with customers and help support marketing campaigns to drive the growth of the paid training programs.

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Essential Job Functions

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• Promote, develop, and deliver instructor-led technical training programs for customers, partners, and industrial automation professionals.
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• Manage classroom environments, both in-person and virtual, ensuring effective learning outcomes.
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• Prepare training materials, demonstrations, and hands-on lab exercises.
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• Evaluate student progress and provide technical guidance and support during training sessions.
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• Maintain training equipment, lab environments, and course documentation.
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• Provide technical expertise related to Industrial Ethernet and industrial communication technologies.
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• Support troubleshooting and problem resolution as part of training and professional services engagements.
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• Gather customer feedback to improve training programs and service offerings.
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• Engage with customers (internal & external) to assess application requirements, network environments, performance & reliability constraints, and integration needs for industrial communication solutions.
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• Translate customer requirements into HMS product configurations, integration guidelines, and best practices (e.g., industrial protocols such as PROFINET, EtherNet/IP, EtherCAT, Modbus).
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• Capture and share field experience, customer insights, and application trends to influence product development and future enhancements.
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• Monitor industry developments — networking protocols, OT/IT convergence, IIoT, and security trends — to position HMS solutions effectively.
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• Represent HMS at customer meetings, trade shows, webinars, and technical working groups as needed.
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Minimum Requirements

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• Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field, or a combination of education and experience, preferably with focus on Industrial Ethernet & Networking
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• 2–5 years of experience in industrial networking, industrial automation, controls, technical support, and/or technical training. A CCNA or CompTIA Networking+ certification is a plus.
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• Strong understanding of industrial networking, managed switch technologies, and communication protocols.
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• Excellent problem-solving and communication skills.
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Preferred Experience

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• Experience with HMS-type products or comparable connectivity solutions (gateways, embedded modules, remote monitoring/IIoT platforms).
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• Skills to support PROFIBUS & PROFINET Training and system diagnostics,
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• Skills to support Ethernet/IP, Industrial Ethernet Training, and networking diagnostics
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• Demonstrated knowledge of OT/IT convergence, IIoT architectures, Layer 2/Layer 3 networking, managed switches and routers, remote connectivity and cybersecurity, industrial wireless technologies (Wi-Fi and 5G), and industrial communication networks, with strong troubleshooting and diagnostic capabilities.
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• Demonstrated ability to work independently, take initiative, and adapt in a fast-moving technology environment.
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Travel

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• 30-50%
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HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.