Technical Assistant

Description Our client is looking for an Technical Assistant to take on the administrative tasks the IT department is responsible for. This will allow leadership to focus on driving the strategic vision of the organization forward while still getting the critical day-to-day tasks accomplished correctly and on time. This person will not be doing any development, but will be working heavily within tools and platforms that the IT department is responsible for. Some of the tasks this person may help with are are IT billing and procurement, documentation, inventory, user access, document archival, schedule and meeting coordination, and organizational communication. Many of the documents this person will be working with are in SharePoint, so SharePoint experience is strongly preferred. The right candidate does not need to have hands on experience with all of the technologies in their environment, but needs to understand that learning how to work in these technologies is a non-negotiable part of the job. Candidates should have strong technical aptitude and a proven history of learning new technologies in jobs. The Technical Assistant is responsible for providing comprehensive administrative support to the IT team while assisting with the coordination of technology services across the organization. This position helps maintain IT documentation, tracks hardware and software inventories, supports procurement and licensing activities, coordinates service requests, and assists with onboarding and offboarding processes. Success in this role requires strong organizational skills, effective communication, proficiency with office productivity software, and the ability to work collaboratively in a small but high demand technology environment. Essential Duties And Responsibilities Helpdesk Triaging: Assess incoming IT support requests, log tickets, and route complex networking or hardware issues to L2 support. Troubleshoot basic technical issues and provide basic technical support to end users in a timely manner. Can assist with the installation and configuration of computer hardware, software, and peripherals. Handles all IT departmental notifications for outages, maintenance, or general information. Onboarding/Offboarding/Transferring: Manage system access permissions for new, transferring, and departing employees, order supplies for new employees and retrieving equipment from departing employees. Technical Manage the IT Team SharePoint site including organizing files and documents, removing duplicates and granting/revoking access Monitor access levels of IT systems, processes, and networks Run sophisticated reports, maintain complex worksheets, use formulas, create pivot tables and charts etc. in Excel Present advanced data presentations using PowerPoint and Excel Assist with the planning and implementation of IT projects Be responsible for maintaining all technology products and services managed by the IT department such as Office 365, SharePoint, Docusign, Outlook, Zoom, Okta, WorkDay, Asana, KnowBe4, PrinterCloud, Keeper, Jira, Confluence, etc. Inventory Management: Maintain an up-to-date database of IT assets, including software licenses, hardware, and accessories. Procurement: Purchase IT supplies, track deliveries, and serve as liaison to the finance team. Facilitate IT purchases, tracking all logistical aspects from initial ordering to completed delivery. Track annual Hardware and Software Budget renewals and expenses. Project Coordinator: Coordinates project activities, schedules, resources, and communications to ensure projects are completed on time, within scope, and aligned with organizational objectives. Tracks progress, manages documentation, and supports stakeholders by facilitating collaboration and resolving project-related issues. Expense & Contract Tracking: Manage the department budget, track and route software renewals, process vendor invoices on time, and review financial expense reports with management. General Clerical: Schedule department meetings and retreats, book conference rooms, and take minutes during IT-focused meetings. Distribute incoming mail and assist staff with administrative duties as requested. Maintain calendars for IT Managers, schedule conference rooms and coordinate AV meetings, as needed. Training: Assist with deskside and formal training. Writing instructional and training documents, job aids. Updating IT SharePoint site with relevant information. Travel: Coordinate and manage IT travel arrangements, providing detailed itineraries. Skills administration, project coordinate, SharePoint, M365 Suite Technical Proficiency: Proficiency with the Microsoft 365 suite including, 365 Admin, Excel, Word, PowerPoint, Visio, SharePoint, and Access. Understanding of Docusign, basic application configuration skills. Baseline knowledge of computer hardware and network configurations. General understanding of AI, prompt engineering and chatbot configuration Technical Acumen: Ability to understand end-user perspectives (technical and non-technical). Ability to learn and adapt to new technologies. Soft Skills Strong customer service, exceptional organizational skills, and the ability to maintain confidentiality regarding sensitive information and data. Decision-making skills to work autonomously and manage specific tasks. Communication and collaboration skills to support all staff members. Serves as an ambassador for the department and managers to IT guests, vendors, grantees and partners. Able to work independent and as part of a team. Excellent customer service, organizational, communication, and problem-solving skills. Demonstrates dedication to the Foundation's vision and values in daily interactions. Demonstrated ability to work in a team-oriented environment. A demonstrated analytical mindset to identify and solve complex technological challenges. Job Type & Location This is a Contract position based out of Troy, MI. Pay And Benefits The pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Aug 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems