General Manager

Job Description

About the Role

We are currently seeking a General Manager to oversee a Lifestyle portfolio in the Louisville market. The GM will be responsible for the overall property operations including budget development and management, financial reporting, capital expenditure planning, project and vendor management, property inspections, tenant relations, marketing initiatives, sponsorship development, revenue generation, and staff supervision. The GM will respond to tenant needs, develop and maintain positive tenant and community relationships, maintain vacancies in marketable condition, coordinate delivery of premises to tenants, and oversee tenant openings, relocations, and closings. This position will direct the implementation of marketing programs, property events, sponsorships, advertising initiatives, and other programs designed to enhance the customer experience, drive traffic, generate ancillary revenue, and maintain the competitive position of the centers within their respective markets. The ideal candidate will possess strong leadership, financial management, communication, and organizational skills, with the ability to manage multiple priorities while driving operational excellence across a diverse portfolio of retail properties.

Responsibilities

Direct the overall management and operation of the properties.

Develop and manage annual operating budgets, forecasts, and capital expenditure plans.

Monitor financial performance and implement strategies to maximize revenue opportunities and control expenses.

Review and approve invoices, purchase orders, and expenditures in accordance with company policies and procedures.

Oversee capital projects, tenant improvements, and property enhancement initiatives.

Manage vendor relationships and service contracts and ensure work is completed in a timely and professional manner.

Conduct regular property inspections to ensure the centers are maintained in a clean, safe, attractive, and marketable condition, and direct corrective actions as needed.

Respond to tenant requests and maintain positive tenant relationships.

Oversee tenant openings, relocations, remodels, and closings.

Maintain vacancies in marketable condition and support leasing efforts as needed.

Identify and pursue opportunities to generate ancillary income through sponsorships, advertising programs, specialty leasing, events, and other revenue-producing initiatives.

Direct the implementation of marketing, community engagement, sponsorship, advertising, and special event programs designed to drive traffic and support revenue growth.

Recruit, develop, supervise, and mentor property staff while fostering a culture of teamwork, accountability, and customer service.

Ensure compliance with company standards, operational procedures, and risk management practices.

Serve as the primary point of contact for tenants, vendors, community organizations, and local stakeholders.

Qualifications

Minimum of 10 years of experience in retail property management, commercial property management, or a related field.

Bachelor's degree or equivalent relevant experience.

Required Skills

Strong financial, organizational, leadership, and administrative skills.

Experience with budgeting, forecasting, capital planning, vendor management, contract administration, sponsorship development, and tenant relations.

Proven ability to drive operational excellence and financial performance.

Ability to manage multiple projects and priorities simultaneously.

Excellent verbal and written communication skills.

Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Experience with lifestyle centers, open-air retail, shopping centers, or mixed-use properties preferred.

Embraces a technology-forward mindset with strong curiosity for merging tools, AI in particular, bringing forward-looking perspective that inspires innovative solutions.

Preferred Skills

Experience managing multiple retail properties or a multi-site portfolio.

Knowledge of capital projects, property operations, redevelopment initiatives, and contract administration.

Experience leading marketing programs, sponsorship initiatives, property activations, and community events.

Professional designations such as CPM, RPA, or ICSC credentials are a plus.