Desktop Support Technician

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of deploying Lenovo Tab K12 devices to their caregivers in the field. This team consists of 7 Technicians providing Tier 1-3 desktop support. This team handles the escalation of tickets from the Outsourced Service Desk and provides remote support to all the users (caregivers, patients, employees) across the entire U.S. They will also provide hands-on support for all the users on-site at the Corporate campus in Columbia, MD. This position will be on-site 5 days/week in Columbia, MD at their Corporate Campus. Don’t do day-to-day stuff – removed from end user tasks Candidates interviewed last year didn't have much depth – initial screening was 30 mins, but then in the follow up interview there wasn't anything below the surface Example: asked simple networking question – device was working yesterday, can't connect to internet today – what would you do? Answer: Reboot device and if that didn't work they would ask their supervisor Someone left their team a month ago – potentially 2 openings Environment Predominantly Microsoft shop – Lenovo laptops Moved aways from desktops, mostly laptops and tablets Very small footprint w/Apple Mac devices Lots of Google Chromebooks Place a Chromebook in every patient's home 8-9k Chromebooks in the field Very specific use case – runs 1 app = Skilled Notes Most have SIM cards so they can have data connectivity Navigating using E-SIM cards in some Piloting multi-carrier SIM cards Lots of patients live in rural areas with poor connection Day to Day Team tries to avoid silo work – works more on a rotation so that everyone stays fresh with all aspects of the team Different rotations – Build room – imaging Work room – hands on w/devices (2 techs in there – usually where new tech starts) - Decom work w/older devices Deployment room (2 techs) Deployments – roughly 30-40/week w/ replacements and new hires Doesn't take into account Chromebook deployments – usually 100/week 2 techs in the deployment room so that users can fire up their device and go and don't have issues Corporate campus – roam the campus, provide white glove service, hands-on troubleshooting issues 2-4 techs working tickets from service desk or elsewhere for all remote users around the country Training for new tech = couple weeks in each room before they join the formal rotation Experience with Active Directory and Entra ID (Group Policy, PowerShell, Intune) Common issues are w/Chromebooks and Skilled Notes App for caregivers Skills Desktop, Support, Troubleshooting, Hardware, Customer service Job Type & Location This is a Contract to Hire position based out of Columbia, MD. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbia,MD. Application Deadline This position is anticipated to close on Aug 15, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr