Customer Service Representative II

Job Responsibilities:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing. Assist with Credit Memo / No Charge requirements.
• Preparing the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Other duties as assigned by the Customer Service Manager.

Skills:

• Customer Service & Communication
• Order Processing & ERP Systems (SAP / ERP-LX)
• Quotation & Pricing Skills
• Problem-Solving & Issue Resolution
• Financial & Accounting Knowledge
• Data Management & Documentation
• MS Office & Administrative Skills

Education/Experience:

• High School Diploma. Prefer associates degree individuals or some level of college experience.
• Strong financial/accounting skills required.
• Problem solving skills and strong written and verbal communication skills required.
• Must be knowledgeable in MS Office applications.
• 3-5 years experience.
• SAP