Senior HR Service Center Tech

Job Description

Job Description

Senior HR Service Center Tech | $23.00 per Hour | Monday – Friday, 8:00 AM – 5:00 PM | Onsite | Contract

What Matters Most

• Competitive Pay of $23.00 per hour
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Location: Houston, TX
• Onsite position
• Contract opportunity with a leading healthcare organization
• Weekly Pay with direct deposit or pay card
• When you work through Team1Medical, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

We are seeking a Senior HR Service Center Tech to provide customer service and administrative support within a busy Human Resources Service Center. This position will primarily support the HR Reception Desk and Badge Room while responding to employee and retiree inquiries by phone, email, and in person. The ideal candidate will bring strong customer service, call center, administrative, and computer skills while maintaining a high level of accuracy in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for employees and retirees, responding to HR-related inquiries by phone, email, and in person while accurately documenting interactions
• Provide front reception desk coverage by greeting visitors, answering and directing calls, validating parking, assisting with onboarding check-ins, and providing general HR assistance
• Create and manage employee and contingent worker ID badges and maintain badge requests through applicable HR systems and email
• Assist employees with general HR questions related to benefits, separations, new-hire processes, training registration, employee status, and other HR programs
• Complete contingent worker vetting, verify badge and background-check requirements, receive and dispatch packages, perform data entry, and print and index HR documents
• Maintain established HR Service Center performance standards, including a 95% or better accuracy rate, while completing special projects and assigned administrative duties within required deadlines

Qualifications and Requirements

• High School Diploma or equivalent required
• Four (4) years of call center and/or administrative/clerical experience required; college education may be considered in lieu of experience
• 1–4 years of post-secondary education preferred; Bachelor's Degree in Human Resources or Business, or applicable business/secretarial training, preferred
• Strong customer service orientation with excellent written, verbal, telephone, and interpersonal communication skills
• Strong general PC and keyboard skills with the ability to work independently and prioritize multiple responsibilities
• Experience with ServiceNow and PeopleSoft HCM preferred but not required
• Previous HR, benefits, call center, and/or Kronos experience is a plus
• Bilingual skills preferred
• Ability to interact professionally with employees, management, visitors, and the general public
• Ability to occasionally lift or move equipment weighing less than 20 pounds

Benefits and Perks

• Competitive Pay of $23.00 per hour
• Medical Benefits
• Weekly Pay
• Training & Growth

Your New Organization

Join a leading healthcare organization where you'll play an important role in supporting employees, retirees, new hires, and visitors through responsive HR customer service. You'll work in a fast-paced, professional environment where accuracy, organization, communication, and exceptional service are highly valued.

Your Career Partner

Team1Medical, a Reserves Network company, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of transparency, we want to share the hourly pay rate for this position is $23.00 per hour, excluding benefits, bonuses, or other compensation. If you are hired, your hourly pay rate will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the rate mentioned above is the full hourly pay rate for the role. Hiring at the maximum of the rate would not be typical in order to allow for future & continued salary growth.