Security Operations Center Operator

A client of Innova Solutions is immediately hiring for a Security Operations Center Operator
Position type: Full-time, Contract
Duration: 9 months
Location: Kennett Square Pennsylvania
As a Security Operations Center Operator , you will:
You'll serve as the frontline guardian of critical infrastructure, assets, and personnel. Operating within a high-impact, fast-paced environment, you will monitor sophisticated security systems, coordinate emergency response efforts, investigate incidents, and ensure continuous operational security across multiple facilities.
This role is ideal for professionals who thrive under pressure, possess sharp analytical skills, and are passionate about leveraging technology to safeguard people and organizations. As part of a 24/7 operations team, you will play a vital role in identifying threats, managing incidents, and maintaining the integrity of enterprise security systems.

What You'll Do
Security Monitoring & Incident Response

• Continuously monitor intrusion detection and physical security systems to identify, assess, and respond to potential security threats.
• Evaluate and remediate security alarms while ensuring timely escalation when required.
• Coordinate with law enforcement agencies, emergency responders, and site personnel during critical incidents.
• Receive, prioritize, and manage both emergency and non-emergency security event communications.

Access Control & Security Operations

• Oversee site access activities, including monitoring entry/exit events and managing security system disarm procedures.
• Track and maintain the operational status of multiple security platforms and site protection systems.
• Conduct routine system health checks, video patrols, and operational assessments.

Investigations & Documentation

• Create clear, detailed, and professional incident reports documenting security events and response actions.
• Maintain accurate shift activity logs and operational records.
• Support forensic investigations through the review and analysis of video surveillance footage and access control data.

System Maintenance & Administrative Support

• Identify technical issues affecting security infrastructure and initiate corrective maintenance requests.
• Validate service completion and ensure system functionality is restored effectively.
• Perform administrative and compliance-related CSOC activities in accordance with established procedures.

What Makes You Successful
Communication & Decision-Making

• Exceptional verbal and written communication skills with the ability to produce professional business documentation.
• Strong critical-thinking and situational-awareness capabilities.
• Proven ability to remain calm, focused, and decisive during high-pressure situations involving safety or security risks.

Technical Expertise
Experience working with enterprise security technologies, including:

• CCure 9000E
• ExacqVision
• Andover Continuum
• Pelco Control Point
• Compass
• DMP
• D3
• JIRA
• Passage Point
• Alert
• Microsoft Office Suite
• Additional CSOC security platforms and monitoring tools

Operational Knowledge
Working knowledge of:

• Security Operations Center procedures and best practices
• Critical infrastructure protection environments
• Physical security and access management programs
• Substation operations and security governance frameworks

Qualifications
Preferred Education & Experience

• Associate degree (AA) or higher, OR High School Diploma/GED with a minimum of 2 years of experience in Security Systems, Security Operations, Information Technology, or a related field.

Qualified candidates should APPLY NOW for immediate consideration!


This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

REFERRAL PROGRAM:
This position qualifies for a Referral Bonus amount of $250-$1000 dollars. Click here to learn more - Referral Program . Please email your referral details along with their resume to View email address on click.appcast.io

Himanshu Kumar
View email address on click.appcast.io

PAY RANGE AND BENEFITS:
Pay Range*: $25.00 - $28.41 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

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Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
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