Collections Specialist I, II, III - Reno, NV

Job Description

Job Description

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 30-120 days past due.

Essential Job Function – all levels

• Locate and notify customers of delinquent accounts (30 – 120 days) by mail, telephone or email to solicit payment on motorsport loans.
• Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
• Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
• Research and analyze overdue accounts prior to initiating skip tracing efforts. Assign accounts to outside repossession/skip agencies and follow up with repossession/skip sources to ensure timely updates on sensitive information.
• Answer incoming calls. Answer customer questions, take payments and service current accounts.
• Perform office duties such as filing correspondence, answering emails and creating internal reports.
• Ensure operational integrity through compliance with all policies, procedures and regulations.

Additional Responsibilities/Focus of Collections Specialist (Level III):

• Handles escalated and more complex calls; may focus on accounts of greater delinquency.

Minimum Requirements:

Collection Specialist (Level I, II):

• High school diploma (or equivalent) and one year of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.

Collection Specialist (Level III):

• High school diploma (or equivalent) and two years of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.

Competencies – All levels

• Excellent oral/written communication, negotiation and active listening skills.
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment
• Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
• Demonstrates adherence to privacy and confidentiality guidelines.
• Maintains calm and professional demeanor in stressful situations.
• Proficient in Microsoft Word, Excel and Outlook. General working knowledge of internet-based applications, or Jack Henry SilverLake.

Preferred, but not required

• More than one year of collections experience with a focus in auto or powersport collections.
• Bi-lingual English and Spanish
• Previous experience utilizing Jack Henry SilverLake.

Base pay:

Level I, II: $19.46 - $23.50/hour.

Level III: $20.50 - $25.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Collections Incentive Plan. Payment varies based upon collection activities.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!