Restaurant Manager

JOB SUMMARY The incumbent is expected to lead a multi-million-dollar business. Their main responsibilities include managingday-to-day operations, overseeing team members and shift supervisors, and building the capabilities of theteam. They are also responsible for fostering a strong store culture, providing exceptional customer service,and coaching team members. ESSENTIAL DUTIES Perform and direct overall restaurant management including inventory and cash control systems. Ensure that all local and national health and food safety codes are maintained, and company safetyand security policies are followed. Recruit, hire, train and develop high quality team members. Maintain a positive work environment dedicated to promoting our culture and values. Responsible for all food and beverage quality, service, and cleanliness standards within therestaurant Ensure that operational and training standards are consistently maintained. Respond to customer concerns, both written and verbal, with the ability to creatively solve problems. Conduct performance evaluations and recommend promotions or corrective actions when necessary. Create a happy and safe work environment. Ensuring restaurant plans and marking incitive are being implemented. Holds team members accountable for by performance management process. Recognizes employees for exceptional performance and embodying or core values using Our RBDValue Card to reinforce breakthrough results and to help them and you become a valuesAmbassador CORE COMPETENCIES Adaptability & Accountability Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility forown actions. Analytical Skills Synthesizes complex or diverse information, prioritizes projects and determines the best wayof meeting deadlines and requirements. Attendance & Punctuality Schedules time off in advance, begins working on time, keeps absences withinguidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointmentson time. Business Ethics Works with integrity, adheres to high ethical standards, upholds organizational values, andabides by written policies. Avoids the perception of conflicts of interests and abides by all regulatoryrequirements. Communication Expresses ideas and thoughts both verbally and in written form, exhibits good listening skillsand comprehension, responds well to questions, writes clearly and informatively and edits work for spelling andgrammar. Presents accurate numerical data effectively. Compliance Within specified functional area of authority, is personally accountable to understand and ensureregulatory and policy compliance with state and federal requirements in accordance with his/her respective jobduties and responsibilities. Confidentiality Maintains a high degree of confidentiality. Customer Service The extent to which the Team Member provides prompt and high-quality service to teammembers, vendors and internal/external customers. Judgment Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports andexplains reasoning for decisions, includes appropriate people in decision-making process and takesresponsibility for communication including what is heard. Organization Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthlydeadlines. Safety Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafeconditions, keeps workplace in safe condition. Teamwork / Morale Treats others with respect and courtesy, gives and welcomes feedback, inspires the trustof others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance andsupport to co-workers, works cooperatively in group situations. Engages consistently in professional behavior. Training Completes company required training timely. Leadership & Management Reacts well under pressure and is accessible. Carries out required performancemanagement processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflictand manages communication appropriately. Assures confidential interchange with subordinates as appropriate.Demonstrates and instills in others an appropriate sense of urgency. OTHER DUTIES Attending staff, departmental, and required meetings. Following cash handling, safety, and security procedures. Adhering to KFC and City/State/United States safety regulations. Demonstrating knowledge of and compliance with RBD’s Human Resources policies and processes. EXPERIENCE & EDUCATION Previous customer service or cashier experience desirable. COMPUTER & SOFTWARE SKILLS Proficiency using Microsoft Office suite (Word and Excel) COMPUTER & SOFTWARE SKILLS DIRECTIONS Internet explorer MS Word/Excel TRAVEL Regular access to personal vehicle PHYSICAL & MENTAL REQUIREMENTS Standing Walking Sitting Stooping/Bending Using hands to finger, handle orfeel (computer operation) Reaching with hands and arms Push/Pull up to 90lbs up to 30 feet Lifting of up to 25 lbs. Talking and hearing: Clear speech and good hearing both face to face and on the phone;hears well in noisy social environments. Seeing: Clear vision at 20 inches or less with or without corrective lenses;vision sufficient to drive motor vehicles safely with or without corrective lenses REASONING & MENTAL ABILITIES Uses critical thinking skills to interpret information furnished in written, oral or schedule form. Makes sounddecisions and sets goals based on available information and evaluates situations and requirements to plan andadjust work accordingly. Projects accurate future occurrences based on current or historic data. Must be able to work with supervision;able to make decisions about the severity of variable situations and evaluate the most appropriate response;able to make appropriate decisions related to customer requests. HAZARDS Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer whileworking; will be exposed to cleaning solutions of home strength; may be exposed to industrial strengthsolutions for pest control, paints or solvents, biohazards such as bloodborne pathogens, sewage, or buildingwaste. EQUIPMENT USE Deep Fryers, pressure Fryer’s ovens, soda machines, safe, registers, POS Systems.I acknowledge receipt of this job description: POSITION DESCRIPTION SUMMARY This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee. #J-18808-Ljbffr