Referral Intake Coordinator

Patient Intake Coordinator – Home Health

Home Health Intake | Referral Management | Insurance Verification

Puget Sound Home Health & Hospice is seeking an experienced full-time Patient Intake Coordinator to support home health referral and intake operations.

This role is ideal for candidates with strong experience in home health intake, referral coordination, insurance verification, and Home Care Home Base (HCHB) workflows.

Why Work With Puget Sound Home Health & Hospice

• Make a meaningful difference in the lives of patients and families
• Work alongside highly skilled clinicians and supportive office teams
• Accessible leadership with a strong commitment to diversity, equity, and inclusion
• Collaborative, fast-paced, and positive work environment

Compensation & Benefits

• $25-30 an hour, based on experience
• Medical, Dental, and Vision insurance
• HSA, FSA, and voluntary insurance options
• Paid Life and AD&D insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO), Paid Holidays, and Paid Sick Time
• 401(k) with company match
• Employee Assistance Program (EAP)
• Tuition reimbursement, employee discounts, referral bonuses, and more

Job Summary

The Patient Intake Coordinator (Home Health) is responsible for managing the complete intake and referral process, ensuring all documentation, insurance verification, and regulatory requirements are met prior to admission. This role serves as a key liaison between referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.

Key Responsibilities

• Review and process home health referrals for completeness, accuracy, and appropriateness
• Verify insurance eligibility, benefits, authorizations, and coverage requirements
• Ensure compliance with state, federal, and payer intake requirements
• Obtain and review physician orders, face-to-face documentation, and supporting clinical records
• Coordinate referrals with hospitals, physician offices, community partners, and marketing teams
• Communicate effectively with payors, physicians, and internal staff to resolve missing or incomplete documentation
• Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems
• Support efficient daily intake operations to meet census, quality, and service goals
• Maintain positive relationships with referral sources and community partners
• Identify opportunities to improve intake workflows, service access, and patient experience
• Must be available to cover some weekend hours on a rotation basis

Required Qualifications

• 2+ years of experience in healthcare intake, referral coordination, or patient access
• Home Health and/or Hospice intake experience strongly preferred
• Experience with Home Care Home Base (HCHB) strongly preferred
• Solid understanding of insurance verification, authorization, and payer guidelines
• Ability to communicate professionally with physicians, referral sources, marketers, and payors
• Strong organizational skills and ability to manage multiple referrals simultaneously
• Detail-oriented with a focus on compliance, accuracy, and timely processing
• Customer-focused with the ability to market services assertively and tactfully