Customer Service Specialist

Join a Legacy of Excellence and Growth!Since 1949, our company has built a reputation for stability, innovation, and delivering best-in-class foodservice equipment. We foster a culture of collaboration, integrity, and a growth mindset, where continuous development of our people, processes, and products drives success. Through empowerment, recognition, and development, we create opportunities for career advancement and personal growth. Here, teamwork is the foundation of our achievements—when you join us, you become part of a united team shaping the future. Bring your talent and passion and grow with us as we win together.The Customer Service Specialist II helps to drive a customer focused, responsive attitude through to the end user of the market for Delfield. Our Customer Service Specialists provide “Best in Class” service to customers utilizing their knowledge, skills and professionalism. This position provides critical account management support for one or more assigned customers. This position requires the application of Delfield product knowledge to provide accurate and timely information to the customer.This position is on-site.Major AccountabilityAccount management responsibilities for assigned customersEnters, monitors and tracks customer purchase orders and communicates status to customer.Provides “Best in Class” customer support and services to our customersKey Tasks & ResponsibilitiesAddress incoming calls from customers and representatives and will handle all aspects of assigned accounts.Acts as liaison between customers, production and distribution departments related to specific customer.Provide account management for assigned customers, including monitoring stocking agreements to ensure appropriate stock is maintained, enter blanket orders to meet stocking agreements, and monitor lead times to ensure orders are entered timely.Foster strong relationships with customers, providing regular communication to multiple levels of the customer’s organization.Enters and tracks orders in our information/processing system.Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.Communicate clearly with customers through telephone and email, including inquiries and complaints about products and services. Required to take ownership of the customer’s account until a question is answered or an issue is resolved.Use sound judgement to resolve customer issues and in some cases offer replacement or upgrade accessories within the established dollar value range.Assist in training and mentoring less experienced Custom Service team members.Consistently operate in a manner that aligns to the Company Core Values.DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Specialized Skills, Knowledge & AbilitiesStrong communication and interpersonal skills to communicate effectively with all levels of the organization, both internally and externally.Exhibit a high level of attention to detailStrong problem solving and analytical skillsProficient Microsoft Office skills (Outlook, Word, Excel, PowerPoint)Ability to function with minimum supervision in a fast-paced environment.Strong teamwork skills.Ability to deal with frequent changes, delays or unexpected events.Strong time management skills including the ability to prioritize based on workload and meet established deadlineOUR BENEFITS:We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:Competitive wageHealthcare (medical, dental, vision)401(k) savings planWellness ProgramSupplemental Health PlansEmployee Assistance ProgramTraining and DevelopmentHoliday Pay opportunitiesEmployee discountsPaid Time Off (PTO)On-the-job training and skills developmentBasic Life InsuranceLeave ProgramEmployee Events and more…For more company information, visit Delfield Company, LLC. in Mt. Pleasant, MI manufactures and markets a complete line of foodservice equipment for restaurants, hotels, and institutions (including prep tables, undercounter/worktop refrigeration, and blast chillers/freezers) and specializes in custom and reach-in refrigeration. The Welbilt Distribution Center provides logistics for the Welbilt family of brands across the globe. The facilities in Mt. Pleasant are a division of Welbilt, Inc.The Delfield Company, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.#Delfield#LI-Onsite#INDDELFIELD #J-18808-Ljbffr The Delfield Company